Results 161 to 170 of about 6,604 (198)
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The Call-center. Development of algorithm routings of calls
2012 IEEE 11th International Conference on Actual Problems of Electronics Instrument Engineering (APEIE), 2012Process of routing of calls is considered. On the basis of the data of system of monitoring and management of the Call-center calculation of an average timeout of the answer of the operator is executed. The generalized algorithm of routing of calls is developed.
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Mixture language models for call routing
Interspeech 2004, 2004Our goal is to extract information from a telephone call in order to route the call to one of a number of destinations. We assume that we do not know "a priori" the vocabulary used in the application and so we use phonetic recognition followed by identification of salient phone sequences. In previous work, we showed that using a separate language model
Qiang Huang 0006, Stephen J. Cox
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A Comparison of Dialog Strategies for Call Routing
International Journal of Speech Technology, 2004Advances in commercially-available ASR technology have enabled the deployment of “How-may-I-help-you?” interactions to automate call routing. While often preferred to menu-based or directed dialog strategies, there is little quantitative research into the relationships among prompt style, task completion, user preference/satisfaction, and domain.
Jason D. Williams, Silke M. Witt
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A Call-Routing Problem with Service-Level Constraints
Operations Research, 2003We consider a queueing system, commonly found in inbound telephone call centers, that processes two types of work. Type-H jobs arrive at rate λH, are processed at rate μH , and are served first come, first served within class. A service-level constraint of the form E[delay] ≤ α or P {delay ≤ β} ≥ limits the delay in queue that these jobs may face.
Gans, N, Zhou, YP
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The Journal of the Acoustical Society of America, 2006
Automated call routing systems and methods are described. In one implementation, a speech recognition directory system facilitates the routing of callers based upon stored results of recent disambiguations, which may be stored in heuristic profiles that are associated with callers.
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Automated call routing systems and methods are described. In one implementation, a speech recognition directory system facilitates the routing of callers based upon stored results of recent disambiguations, which may be stored in heuristic profiles that are associated with callers.
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Proceedings of the Eleventh International Workshop on Multimedia Data Mining, 2011
In recent years, most companies now interact with their customers for businesses purposes through contact or call centers. Substantially, customers now perceive a company through their interaction with Customer Services Representatives (CSR's) in their centers.
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In recent years, most companies now interact with their customers for businesses purposes through contact or call centers. Substantially, customers now perceive a company through their interaction with Customer Services Representatives (CSR's) in their centers.
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A research on the call routing of softswitch
International Conference on Communication Technology Proceedings, 2003. ICCT 2003., 2004This paper outlines the call routing in the current H.323-based VOIP network, analyzes the drawbacks of the theoretical architecture of softswitch , and presents three call routing models of softswitch in the migration form existing public switched telephone network (NGN).
null Wang Zhengguang +2 more
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Rule-based call-by-call source routing for integrated communication networks
IEEE INFOCOM '93 The Conference on Computer Communications, Proceedings, 2002Routing subject to multiple quality-of-service (QOS) constraints is considered. Such a problem arises in both private corporate backbone networks and public switched networks, and will become even more prevalent in the future with the emergence of asynchronous transfer mode (ATM) networks.
Whay Chiou Lee +2 more
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Book-ahead call routing for flexible lifetime
IEEE Communications Letters, 2006For persistent and guaranteed quality of service (QoS), a book-ahead (BA) call connection is required to declare its exact lifetime in advance, which is not always possible for many BA applications. In this letter, we present a model for extendable BA lifetime through adoption of a new BA routing scheme based on the calculation of call extension ...
Iftekhar Ahmad, Joarder Kamruzzaman
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Call routing by simulated annealing
International Journal of Electronics, 1995Simulated annealing (SA) is a powerful stochastic search algorithm applicable to a wide range of problems. This paper presents some experiments of applying SA to an NP-hard problem, i.e. call routing in circuit-switched telecommunications networks. The call routing problem considered here can be described as assigning calls to paths in a network so ...
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