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A spoken language system for automated call routing
1997 IEEE International Conference on Acoustics, Speech, and Signal Processing, 2002We are interested in the problem of understanding fluently spoken language. In particular, we consider people's responses to the open-ended prompt of "How may I help you?". We then further restrict the problem to classifying and automatically routing such a call, based on the meaning of the user's response. Thus, we aim at extracting a relatively small
Riccardi, Giuseppe +3 more
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Innovative Call Routing: Concept and Experimental Observations
2008 IEEE Asia-Pacific Services Computing Conference, 2008In this paper we explore the service creation process for IMS based applications and investigate how IMS service capabilities such as presence and profile can be used to create application that gives user control and enrich the user experience. The use cases we have selected focus on an application we call Personal Inbound Call Routing (PICR), an ...
Hui-Na Chua +4 more
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A neural network solution for call routing with preferential call placement
[Proceedings] GLOBECOM '90: IEEE Global Telecommunications Conference and Exhibition, 2002A neural network solution to the problem of routing calls through a three-stage interconnection network is presented. The solution uses a Hopfield network with a binary threshold, rather than a sigmoidal function. An important feature of this solution is that the weights of the neural network are fixed for all time and are independent of the current ...
P.J.W. Melsa, J.B. Kenney, C.E. Rohrs
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Routing for Diverting Calls in ICAR System
2006 International Conference on Wireless Communications, Networking and Mobile Computing, 2006Integrated cellular and ad hoc relaying systems (ICAR) is a new wireless system architecture based on the combination of cellular and modern ad hoc relaying technologies. The ICAR system can balance loads of the system, increase the system's capacity cost effectively, reduce transmission power for mobile hosts and extend system coverage by using ad hoc
Hong Peng, Jiong Zhu
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A study on natural language call routing
Proceedings 1998 IEEE 4th Workshop Interactive Voice Technology for Telecommunications Applications. IVTTA '98 (Cat. No.98TH8376), 2002Automated call routing is the process of associating a user's request with the desired destination. Although some of the call routing functions can often be accomplished though the use of a touch-tone menu in an interactive voice response system, the interaction between the user and such a system is typically very limited.
C.-H. Lee +6 more
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Call-routing analysis using SS7 data
Bell Labs Technical Journal, 2005Signaling System 7 (SS7) data contains network usage information that is not available from any other source. SS7 data is standalone source data. Because it is not dependent on a support system or on switch translations, it can be used to accurately trace and time all calls entering or leaving any class 4 or class 5 switch.
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Recurrent Neural Learning for Helpdesk Call Routing
2002In the past, recurrent networks have been used mainly in neurocognitive or psycholinguistically oriented approaches of language processing. Here we examine recurrent neural networks for their potential in a difficult spoken language classification task.
Sheila Garfield, Stefan Wermter
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Discriminative training for call classification and routing
7th International Conference on Spoken Language Processing (ICSLP 2002), 2002Hong-Kwang Jeff Kuo +4 more
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Joint Deployment and Request Routing for Microservice Call Graphs in Data Centers
IEEE Transactions on Parallel and Distributed Systems, 2023Yi Hu, Hao Wang, Liangyuan Wang
exaly