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On natural language call routing

Speech Communication, 2000
Automated call routing is the process of associating a user's request with the desired destination. Although some of the call routing functions can often be accomplished though the use of a touch-tone menu in an interactive voice response system, the interaction between the user and such a system is typically very limited.
Chin-Hui Lee   +2 more
exaly   +2 more sources

Task-independent call-routing

Speech Communication, 2006
Call-routing is the technology of automatically classifying the type of a telephone call from a customer to a business or an institution in order to transmit the call onward to the correct “destination”. Making transcriptions of calls to provide training data for automatic routing in a particular application requires considerable human effort, and it ...
Huang, Qiang, Cox, Stephen J.
exaly   +3 more sources

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