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Call-routing analysis using SS7 data
Bell Labs Technical Journal, 2005Signaling System 7 (SS7) data contains network usage information that is not available from any other source. SS7 data is standalone source data. Because it is not dependent on a support system or on switch translations, it can be used to accurately trace and time all calls entering or leaving any class 4 or class 5 switch.
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Recurrent Neural Learning for Helpdesk Call Routing
2002In the past, recurrent networks have been used mainly in neurocognitive or psycholinguistically oriented approaches of language processing. Here we examine recurrent neural networks for their potential in a difficult spoken language classification task.
Sheila Garfield, Stefan Wermter
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Automatic call-routing without transcriptions
8th European Conference on Speech Communication and Technology (Eurospeech 2003), 2003Qiang Huang 0006, Stephen J. Cox
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Discriminative training for call classification and routing
7th International Conference on Spoken Language Processing (ICSLP 2002), 2002Hong-Kwang Jeff Kuo +4 more
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Speech-enabled natural language call routing: BBN call director
7th International Conference on Spoken Language Processing (ICSLP 2002), 2002Premkumar Natarajan +3 more
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Spoken language acquisition for automated call routing
3rd International Conference on Spoken Language Processing (ICSLP 1994), 1994Allen L. Gorin +3 more
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Discriminative training in natural language call routing
6th International Conference on Spoken Language Processing (ICSLP 2000), 2000Hong-Kwang Jeff Kuo, Chin-Hui Lee
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