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The Relationships of Corporate Sustainability, Customer Loyalty, and Word of Mouth: The Mediating Role of Corporate Image and Customer Satisfaction

Journal of Quality Assurance in Hospitality & Tourism, 2022
The present study investigates the mediating role of corporate image and customer satisfaction between sustainability and loyalty. This study also examines the link between customer loyalty and word of mouth.
R. Karim, Md karim Rabiul
semanticscholar   +1 more source

Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image

International Journal of Retail & Distribution Management, 2021
PurposeThe purpose of this study is to investigate consumers' post–purchase experience when buying fresh food online. It examines the key dimensions of post–purchase online customer experience (post–purchase OCE) that impact customer satisfaction and ...
K. Ma   +5 more
semanticscholar   +1 more source

Responsible leadership and employees' turnover intention. Explore the mediating roles of ethical climate and corporate image

Journal of Knowledge Management, 2021
Purpose Employee turnover, building a positive corporate image and ethical lapses in the corporate world demand business leaders to perform their jobs with a higher sense of responsibility.
Raheel Yasin
semanticscholar   +1 more source

Corporate image as an enabler of customer retention

International Journal of Quality and Service Sciences, 2022
Purpose This study aims to examine the extent of corporate image of mobile telecommunication company on service quality and price fairness, which subsequently play important roles in influencing customer satisfaction and loyalty.
Vai Shiem Leong   +2 more
semanticscholar   +1 more source

The impact of corporate social responsibility on corporate image in the construction industry: a case of SMEs in Egypt

Journal of Sustainable Finance & Investment, 2021
The current study explores Corporate Image (CI) for companies as one of the primary measures of competitive advantage. Hence CI has been considered the dependent variable to test whether Corporate Social Responsibility (CSR) practices could affect CI in ...
Naglaa Ibrahim Khamis   +1 more
semanticscholar   +1 more source

The effect of CSR on corporate image, customer citizenship behaviors, and customers’ long-term relationship orientation

, 2020
With the expansion of corporate social impact, corporate social responsibility (CSR) activities have been regarded as a critical factor for corporate management.
Minjung Kim, X. Yin, Gyumin Lee
semanticscholar   +1 more source

Effects of airport service quality on the corporate image of airports

, 2021
This research aimed to verify the effect of airport service quality on trust, perceived value, customer satisfaction, and airports' corporate image. Based on the existing literature, a structural model was proposed considering the suggested relationship ...
E. Mainardes   +2 more
semanticscholar   +1 more source

The Effect of ESG Activities on Corporate Image, Perceived Price Fairness, and Consumer Responses

korean management review, 2021
Recently, environment, social, and governance (ESG) are becoming increasingly important in corporate management. Although previous research has mainly focused on financial benefits from the investor perspective, consumer perceptions of ESG activities ...
Yun-na Park, Sang‐Lin Han
semanticscholar   +1 more source

Big data analytics-artificial intelligence and supply chain ambidexterity impacts on corporate image and green communication

Industrial management & data systems
PurposeThe theoretical background bases on the big data analytics-artificial intelligence (BDA-AI) technologies and supply chain ambidexterity (SCAX) in the firms to assess their sustainability endeavors such as green supply chain management (GSCM) to ...
Chin-Tsu Chen   +4 more
semanticscholar   +1 more source

Environmental corporate social responsibility initiatives and green customer citizenship behavior in tourism industry: the mediating roles of green trust, customer-company identification and green corporate image

Social Responsibility Journal
Purpose Environmental issues have triggered the need for sustainable behavior around the globe. The tourism industry’s rapid growth also contributes to environmental degradation through natural resource depletion and excess water and energy utilization.
Idrees Waris   +3 more
semanticscholar   +1 more source

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