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Crisis communication research has primarily focused on universal models guiding managers of various organisations in times of crisis. Even though this is about to change, a tendency remains for research in the field to overlook the impact of structural ...
Magnus Fredriksson +2 more
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Government Communication in Indonesia Through Social Media: Learning CERC in Dealing with Pandemic [PDF]
This study aims to analyze government communication during the Covid-19 pandemic through social media. This study uses qualitative methods and secondary data obtained through documentation techniques.
Rahmawati Dian Eka +3 more
doaj +1 more source
Humour and irony are normally not recommended within crisis communication. So when the main Swedish rail company SJ in January 2011 issued three short videos taking an ironical stance on the company and its damaged reputation, it attracted a great deal ...
Vigsø Orla
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Anti-crisis Communication Competence
The article presents the rules of constructive communication that you need to apply in crisis management. These rules are found a lot in common with constructive negotiating techniques. Selected types of communication interactions in a crisis.
I. A. Rumyantseva
doaj +1 more source
Crisis Communication: modelli e casi di studio = Crisis Communication: models and case studies
Crisis Communication: models and case studies. We often read of crises or scandals involving companies and governments. Nonetheless, the study of the phenomenon is still not very investigated or limited to cases of social denunciation.
Eugenio De Matteis
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Purpose: This work analyzes how decoupling is used by offending companies in response to environmental crisis incidents in the Latin American context. Ethical implications and its links to legitimacy are considered.
Orlando E. Contreras-Pacheco +2 more
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The Interpersonal Style and Complementarity Between Crisis Negotiators and Forensic Inpatients [PDF]
Previous negotiation research has explored the interaction and communication between crisis negotiators and perpetrators. A crisis negotiator attempts to resolve a critical incident through negotiation with an individual, or group of persons in crisis ...
A Dolink +24 more
core +1 more source
What lies beneath? The role of informal and hidden networks in the management of crises [PDF]
Crisis management research traditionally focuses on the role of formal communication networks in the escalation and management of organisational crises. Here, we consider instead informal and unobservable networks.
Ackroyd S. +27 more
core +1 more source
January 2021 and COVID-19 in Portugal: The Deadliest Month since 1919
The COVID-19 pandemic was the second pandemic of the 21st century and lasted 1150 days, from March 11, 2020, to May 5, 2023. It was one of the deadliest pandemics of the last century, alongside the ‘Spanish flu’ pandemic of 1918-1919.
Filipe Froes, Marta Reis, António Diniz
doaj +1 more source
A state of emergency in crisis communication: An intercultural crisis communication research agenda [PDF]
This article seeks to provide an evidence-based set of recommendations for the development of an intercultural crisis communication research agenda with three goals.
Diers-Lawson, AR
core +1 more source

