Results 221 to 230 of about 93,821 (280)

Simulation and CRM

Best Practice & Research Clinical Anaesthesiology, 2011
Patients are harmed as a result of incidents. Both poor interdisciplinary communication and teamwork are contributing factors to such events. The principles of crisis resource management are meant to help prevent and manage difficulties and reflect both, the social-team-oriented and cognitive-individual-oriented aspects of human factors.
Østergaard, Doris   +2 more
openaire   +3 more sources

CRM Scorecard - CRM Performance Measurement

International Journal of Networked Computing and Advanced Information Management, 2012
Customer Relationship Management (CRM) is a strategy implemented for managing a company’s interactions with customers, clients and sales prospects. Companies have invested or planning to invest huge amounts to implement CRM strategies, tools and infrastructure in order to attract and retain profitable customers in today’s increasingly competitive ...
Arwa M. AlSafi -   +2 more
openaire   +1 more source

Web 2.0 in the CRM domain: defining social CRM

International Journal of Electronic Customer Relationship Management, 2011
Businesses are becoming more customer-centric and see a need to address customers more individually. An opportunity is identified in Web 2.0 technologies. Both CRM and Web 2.0 have been researched broadly in the past years, but not their potentially successful combination, which we call 'social CRM'.
Helms, R.W.   +2 more
openaire   +2 more sources

CRM for SMEs

2013
Today in the Information era, business’ communication with their customers strongly depends on how quickly, responsively and accurately a business is able to respond to customers’ queries, needs and demands. Conducted case study analysis of five small to medium enterprises (SMEs) identifies that SMEs require a system that would allow them to keep a ...
openaire   +2 more sources

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