Results 231 to 240 of about 93,821 (280)
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2010 13th International Conference on Network-Based Information Systems, 2010
This paper presents a new conceptual framework and practical solution for Customer Relationship Management (CRM) and E-Loyalty programs for cutting edge M-Commerce. CRM has come to the world of technology to help companies maximise technology usage.
Alireza Faed +2 more
openaire +1 more source
This paper presents a new conceptual framework and practical solution for Customer Relationship Management (CRM) and E-Loyalty programs for cutting edge M-Commerce. CRM has come to the world of technology to help companies maximise technology usage.
Alireza Faed +2 more
openaire +1 more source
2017
Companies are becoming more focused on customers and on new ways to approach them individually. Mobile technologies and Web 2.0 have been pushing companies to evolve in this area. This research is focused on the way Customer Relationship Management (CRM) systems are used, on a European level, by recruiting companies to assist candidates in finding a ...
Gregorio, Tania Isabel, Isaias, Pedro
openaire +3 more sources
Companies are becoming more focused on customers and on new ways to approach them individually. Mobile technologies and Web 2.0 have been pushing companies to evolve in this area. This research is focused on the way Customer Relationship Management (CRM) systems are used, on a European level, by recruiting companies to assist candidates in finding a ...
Gregorio, Tania Isabel, Isaias, Pedro
openaire +3 more sources
Die Zukunft von CRM: Nach E-CRM kommt V-CRM
2001Die entscheidende Frage lautet nach wie vor: Was will der Kunde und welchen Beitrag kann CRM dazu leisten? CRM ist kein Selbstzweck. Es dient der Befriedigung von Kundenbedurfnissen. Die Bedurfnisstruktur hat sich in den letzten Jahrzehnten sehr stark verandert.
openaire +1 more source
The value of social media in CRM : from CRM 1.0 to CRM 2.0
2012Purpose - Through this master’s level thesis, the researcher wants to deeply study CRM and the value of linking social media to it. Specifically, the researcher wants to determine if there is a potential gap between customers’ and companies’ perception of social CRM.
openaire +1 more source
CRM Implementation in SMEs Management Processes: The Role of e-CRM and s-CRM
Proceedings of the International Conference on Industrial Engineering and Operations Management, 2023Jean Piert Espinoza +2 more
openaire +1 more source
2016
The article analyzes the problem of the effectiveness of implementation of integrated automated customer relationship management systems (CRM-systems). CRM-system allows to record all the processes that take place between the customers of the company and its employees, to manage these processes and collect information to enhance their effectiveness ...
openaire +1 more source
The article analyzes the problem of the effectiveness of implementation of integrated automated customer relationship management systems (CRM-systems). CRM-system allows to record all the processes that take place between the customers of the company and its employees, to manage these processes and collect information to enhance their effectiveness ...
openaire +1 more source
The role of social media in the engagement and information processes of social CRM
International Journal of Information Management, 2020Morgan P Miles +2 more
exaly
Adoption of artificial intelligence-integrated CRM systems in agile organizations in India
Technological Forecasting and Social Change, 2021Ranjan Chaudhuri +2 more
exaly