Results 251 to 260 of about 1,870,108 (304)
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Customers helping customers: payoffs for linking customers
Journal of Services Marketing, 2014Purpose– This paper aims to examine the relationship between customer networks and intercustomer social support, through the theoretical lens of service dominant logic (SDL). Co-creation and objective performance objectives are analyzed to understand the differential impact of instrumental and social/emotional intercustomer support on performance ...
Steven J. Skinner +2 more
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On Architecture — Learning Architecture, 2020
A hard structured, preplanned and well organized approach to teaching is a backbone of educational excellence, an incredibly efficient and resource saving behaviour. Rigorous preparations and linear instructions make skill transfer easy. Evaluation is based on quantitative criteria, feedback is clear, grades are fair, overall in-class anxiety level ...
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A hard structured, preplanned and well organized approach to teaching is a backbone of educational excellence, an incredibly efficient and resource saving behaviour. Rigorous preparations and linear instructions make skill transfer easy. Evaluation is based on quantitative criteria, feedback is clear, grades are fair, overall in-class anxiety level ...
openaire +1 more source
Customer First: Understanding Customers
2020Customers play a critical role in all businesses, but for services, and the scientific understanding of service businesses, customers are especially important. In this chapter, the service encounter is considered from the perspective of customers including a focus on: ‘what creates customer satisfaction?’ and ‘what do customers want, and why?’ To ...
John R. Bryson +3 more
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Customization — Customer Relationship Marketing
2003In the 1990s, the focus on direct customer relationships triggered a paradigm shift in marketing. By now, many companies view the development and cultivation of long-term and profitable relationships with loyal customers as the most important objective of marketing.
Gerald Corbae +2 more
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Customer-to-Customer Interactions in Service
2022Peer ...
Heinonen, Kristina, Nicholls, Richard
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International Journal of Health Care Quality Assurance, 2006
PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
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PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
openaire +2 more sources
Managing Service Quality: An International Journal, 1992
Discusses the Total Quality culture of Harvester restaurants, concentrating on training to achieve the company′s mission of delivering a high quality service to its guests. Outlines the importance of teamwork in the programme, and provides a case study of the executive team, showing how the system works in practice.
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Discusses the Total Quality culture of Harvester restaurants, concentrating on training to achieve the company′s mission of delivering a high quality service to its guests. Outlines the importance of teamwork in the programme, and provides a case study of the executive team, showing how the system works in practice.
openaire +1 more source
Customer-to-customer interactions on customer citizenship behavior
Service Business, 2016This study examines how both positive and negative customer-to-customer interactions (CCIs) simultaneously influence customer citizenship behavior. Specifically, we posit that (1) positive CCI and dysfunctional customer behavior (negative CCI) influence customers’ affection with service, (2) customers’ affection with service leads to positive customer ...
Jin Ho Jung, Jay Jaewon Yoo
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