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The Influence of Customer Engagement and Customer Identification in Customer Satisfaction
JOURNAL OF ASIAN BUSINESS AND ECONOMIC STUDIES, 2023This study explores the impact of customer engagement on customer satisfaction with the coffee products that they are experienced at coffee shops through the mediating variable of customer identification. The survey was conducted with 253 customers in the period from January to March 2023.
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An Extension on the Traditional Theory of Customer Discrimination. Customers Versus Customers
American Journal of Economics and Sociology, 2003AbstractThis study provides an extension on the traditional theory of customer discrimination. The traditional theory looks at customer discrimination via a case in which customers discriminate against a certain type of employee. This paper considers a case of customer discrimination in which customers discriminate against another group of customers ...
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HyperPlonk: Plonk with Linear-Time Prover and High-Degree Custom Gates
IACR Cryptology ePrint Archive, 2022Bin-Yi Chen +3 more
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Customer privacy versus customer service
Information Security Technical Report, 1997Abstract This article gives a financial services perspective on data protection legislation from an information security point of view, and discusses the balance between customer privacy and customer service.
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European Journal of Marketing
Purpose This research paper aims to examine the power of customer-to-customer (C2C) oriented self-service technology (SST) in enhancing customers’ perceived C2C interaction qualities in collectively interactive service settings where C2C interactions are crucial for value co-creation.
Hyun Sik Kim, Beomjoon Choi
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Purpose This research paper aims to examine the power of customer-to-customer (C2C) oriented self-service technology (SST) in enhancing customers’ perceived C2C interaction qualities in collectively interactive service settings where C2C interactions are crucial for value co-creation.
Hyun Sik Kim, Beomjoon Choi
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Customer satisfaction: the customer experience through the customer's eyes
Total Quality Management & Business Excellence, 2010Customer satisfaction: the customer experience through the customer's eyes, by Nigel Hill, Greg Roche, and Rachel Allen, London, Cogent Publishing, 2007, vi+314 pp., £27.50 (paperback), ISBN 978-0-...
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Standard Versus Custom-Made Acetabular Implants in Revision Total Hip Arthroplasty
Journal of Arthroplasty, 2022Alisagib Dzhavadov +2 more
exaly

