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The Voice of Customers in Customization
SSRN Electronic Journal, 2021Recent years have seen a growth in customized products and services. As a prerequisite for customization, private information on individual customers’ quality preferences needs to be uncovered. Sellers can listen to customers about their stated or self-reported preferences through direct communication (e.g., conversation, survey).
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On Architecture — Learning Architecture, 2020
A hard structured, preplanned and well organized approach to teaching is a backbone of educational excellence, an incredibly efficient and resource saving behaviour. Rigorous preparations and linear instructions make skill transfer easy. Evaluation is based on quantitative criteria, feedback is clear, grades are fair, overall in-class anxiety level ...
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A hard structured, preplanned and well organized approach to teaching is a backbone of educational excellence, an incredibly efficient and resource saving behaviour. Rigorous preparations and linear instructions make skill transfer easy. Evaluation is based on quantitative criteria, feedback is clear, grades are fair, overall in-class anxiety level ...
openaire +1 more source
Customers helping customers: payoffs for linking customers
Journal of Services Marketing, 2014Purpose– This paper aims to examine the relationship between customer networks and intercustomer social support, through the theoretical lens of service dominant logic (SDL). Co-creation and objective performance objectives are analyzed to understand the differential impact of instrumental and social/emotional intercustomer support on performance ...
Steven J. Skinner +2 more
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Loose nanofiltration membrane custom-tailored for resource recovery
, 2020Compared to the traditional nanofiltration (NF) membrane with molecular weight cut-off (MWCO) below 500 Da, an emerging loose NF (LNF) membrane with MWCO of 500 ~ 2000 Da has attracted increasing interests due to its higher selectivity and lower ...
Shi-Wei Guo +3 more
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Customer-to-customer interactions on customer citizenship behavior
Service Business, 2016This study examines how both positive and negative customer-to-customer interactions (CCIs) simultaneously influence customer citizenship behavior. Specifically, we posit that (1) positive CCI and dysfunctional customer behavior (negative CCI) influence customers’ affection with service, (2) customers’ affection with service leads to positive customer ...
Jin Ho Jung, Jay Jaewon Yoo
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Customer experiences as drivers of customer satisfaction [PDF]
Gestion 2000, 2015 During the past two decades, customer satisfaction management has emerged as a strategic imperative for many organizations and has become a popular topic for managers, consultants and academics. Customer satisfaction measures the extent to which a product or service has reached expectations or how a product performed compared to an ideal (Johnson and ...
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Customization and the Customer Journey
Journal of MarketingRetailers frequently offer customers the opportunity to customize in addition to buying ready-made products. Although prior research shows that customization can increase product evaluations, purchase intent, and willingness to pay, customers often do not opt into customization.
Suh Yeon Kim +3 more
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A Retrospective Comparative Analysis of Titanium Mesh and Custom Implants for Cranioplasty.
Neurosurgery, 2019BACKGROUND Autologous bone removed during craniectomy is often the material of choice in cranioplasty procedures. However, when the patient's own bone is not appropriate (infection and resorption), an alloplastic graft must be utilized.
Clayton L Rosinski +10 more
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Revenue Maximization in Customer-to-Customer Markets
2012Customer-to-customer (C2C) markets, such as eBay, provide a platform allowing customers to engage in business with each other. The success of a C2C market requires an appropriate pricing (i.e., transaction fee charged by the market owner) scheme that can maximize the market owner’s revenue while encouraging customers to participate in the market ...
Shaolei Ren, Mihaela van der Schaar
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Web Intelligence
In this competitive world, companies should sustain good relationships with their consumers. CRM (customer relationship management) program can improve the company’s customer satisfaction; to satisfy customer need different processes and technique are established to make the CRM more effective.
Ram Kumar Dwivedi +4 more
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In this competitive world, companies should sustain good relationships with their consumers. CRM (customer relationship management) program can improve the company’s customer satisfaction; to satisfy customer need different processes and technique are established to make the CRM more effective.
Ram Kumar Dwivedi +4 more
openaire +2 more sources