Optimising customer support in contact centres using soft computing approach [PDF]
, 2006 This paper describes the research and development of a methodology for optimising the customer support in contact centres (CC) using a soft computing approach.
Tiwari, Ashutosh +2 more
core +7 more sources
Customer relationship management for brand commitment and brand loyalty [PDF]
, 2015 This article examined the impact of customer relationship management strategy on customers brand commitment and brand loyalty in the Nigeria financial sector.
Wali, Andy Fred +2 more
core +3 more sources
Customer value creation really works? The mediating role of customer self-determination and role stress [PDF]
, 2014 This article examines the mechanisms by which customer value creation in-role behavior and customer value creation extra-role behavior influence customer well-being.
Gong, Taeshik +2 more
core +3 more sources
MANAGEMENT OF CUSTOMER JOURNEY AND STORE ATMOSPHERE FOR MSMES IN TANGERANG CITY IN BUILDING CUSTOMER SATISFACTION IN THE NEW NORMAL ERA [PDF]
, 2022 Customers, by experience, they know more about purchasing than salespeople and they perceive themselves to have more control over the sales encounter.
Wardhani, Diah +2 more
core
Domain word recognition enhancement method in speech recognition
Dianzi Jishu Yingyong, 2019 Aiming at the problem that the national network customer telephone voice recognition has poor recognition of core words in specific fields, this paper proposes a method based on HCLG domain weight enhancement and domain word correction, which can add ...
Yang Wei, Zhang Caijun, Ma Yongbo
doaj +1 more source
Decentralizing access control system for data sharing in smart grid
High-Confidence Computing, 2023 Smart grid enhances the intelligence of the traditional power grid, which allows sharing varied data such as consumer, production, or energy with service consumers.
Kunpeng Liu, Chenfei Wang, Xiaotong Zhou
doaj +1 more source
Towards a Better Measure of Customer Experience [PDF]
, 2013 Defining and improving customer experience is a growing priority for market research because experience is replacing quality as the competitive battleground for marketing.
Maklan, Stan, Klaus, P
core +1 more source
A fairness-aware framework for value sharing in local electricity markets using graph and sequence learning with multi-agent reinforcement [PDF]
PeerJ Computer ScienceThe evolution of Local Electricity Markets (LEMs) is being driven by the integration of distributed energy resources (DERs) and peer-to-peer (P2P) energy trading. This underscores the need for practical, equitable value-allocation frameworks.
Mei Huang +5 more
doaj +2 more sources
Research on Evaluation Standard of Civil Aircraft Proposal Master Minimum Equipment List Validation
Hangkong gongcheng jinzhan, 2021 According to the requirements of AC-91-037,the item is considered to be approved by the Flight Operations Evaluation Board(FOEB)only after the proposal master minimum equipment list(PMMEL)item is validated and passed the evaluation of FOEB.In order to ...
YIN Chuxiong, GU Zhiwu, XUE Xiaofeng
doaj +1 more source
Energy ReportsThe widespread adoption of distributed photovoltaic (PV) power generation technologies among electricity consumers is a crucial factor in enabling the power system's low-carbon transition.
Wang Xiuchun +5 more
doaj +1 more source