Results 291 to 300 of about 507,507 (315)

Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time

Journal of Marketing, 2014
Jan Wieseke, Mario Rese
exaly  

The Effects of Customer Equity on Customer Satisfaction and Customer Loyalty

The Academy of Customer Satisfaction Management, 2019
Yuwen Zhao, Dong Hyuk Jo
openaire   +1 more source

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Journal of Marketing, 2009
Yany Gregoire, Thomas M Tripp, Renaud Legoux   +2 more
exaly  

Creating Enduring Customer Value

Journal of Marketing, 2016
Werner Reinartz
exaly  

8 Customers and Customs

2007
openaire   +1 more source

Customer loyalty in the hotel industry: the role of customer satisfaction and image

International Journal of Contemporary Hospitality Management, 2000
Jay Kandampully, Dwi Suhartanto
exaly  

Customer Engagement as a New Perspective in Customer Management

Journal of Service Research, 2010
Peter C Verhoef, Werner Reinartz, Manfred Krafft   +2 more
exaly  

Customizing LATEX

1996
openaire   +1 more source

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Markus Groth, Helena Nguyen, Anya Johnson   +2 more
exaly  

Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

Journal of Marketing, 2009
Christian Homburg, Jan Wieseke, Torsten Bornemann   +2 more
exaly