Results 281 to 290 of about 507,507 (315)
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Customer privacy versus customer service
Information Security Technical Report, 1997Abstract This article gives a financial services perspective on data protection legislation from an information security point of view, and discusses the balance between customer privacy and customer service.
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Customer satisfaction: the customer experience through the customer's eyes
Total Quality Management & Business Excellence, 2010Customer satisfaction: the customer experience through the customer's eyes, by Nigel Hill, Greg Roche, and Rachel Allen, London, Cogent Publishing, 2007, vi+314 pp., £27.50 (paperback), ISBN 978-0-...
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Understanding Customer Experience Throughout the Customer Journey
Journal of Marketing, 2016Peter C Verhoef
exaly
This research investigates the influence of customer value and customer experience on customer loyalty, with a specific focus on the mediating role of customer satisfaction. In an increasingly competitive market, understanding the dynamics of customer loyalty is essential for businesses aiming to enhance their market position.
Tumbel, Brillian +2 more
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Tumbel, Brillian +2 more
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eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty
Journal of Business Research, 2006Thomas W Gruen
exaly