Results 261 to 270 of about 507,507 (315)

A scalable hybrid framework for boosting customer experience and operational efficiency in e-commerce. [PDF]

Sci Rep
Liu H, Ismail FR, Zhang W, Zou P, Hussain T, Sharma YK, Lilhore UK, Simaiya S, Tekeste LG.   +8 more
europepmc   +1 more source

Explainable AI-driven customer churn prediction: a multi-model ensemble approach with SHAP-based feature analysis. [PDF]

Front Artif Intell
El Attar A, El-Hajj M.
europepmc   +1 more source

Research on joint vehicle routing optimization considering multiple distribution centers. [PDF]

PLoS One
Liu D, Li M, Lei Y, Yu P, Li B, Tang S.
europepmc   +1 more source

Building user trust in AI chatbots for customer service through human-like cues and perceived reliability. [PDF]

Sci Rep
Wang S, Fatima N, Shahbaz M, Asif M.
europepmc   +1 more source

Customer value co-creation behavior: Scale development and validation

Journal of Business Research, 2013
This investigation reports a series of four studies leading to the development and validation of a customer value co-creation behavior scale. The scale comprises two dimensions: customer participation behavior and customer citizenship behavior, with each
Youjae Yi, Taeshik Gong
exaly   +2 more sources

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To Customize or Not to Customize - Is That the Question?

13th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, 2021
As automated vehicles become more prevalent, designing interfaces that best fit all users, especially ones in minority populations, is a pressing but difficult goal. System-driven adaptation is a commonly used approach as it is easier and created by experts but, has innate flaws.
Sidney T. Scott-Sharoni, Nadia Fereydooni, Bruce N. Walker, Myounghoon Jeon 0001, Andreas Riener, Philipp Wintersberger   +5 more
openaire   +2 more sources

Customer-to-Customer Interactions in Service

2022
Peer ...
Heinonen, Kristina, Nicholls, Richard
openaire   +2 more sources

The Voice of Customers in Customization

SSRN Electronic Journal, 2021
Recent years have seen a growth in customized products and services. As a prerequisite for customization, private information on individual customers’ quality preferences needs to be uncovered. Sellers can listen to customers about their stated or self-reported preferences through direct communication (e.g., conversation, survey).
openaire   +1 more source

Customers helping customers: payoffs for linking customers

Journal of Services Marketing, 2014
Purpose– This paper aims to examine the relationship between customer networks and intercustomer social support, through the theoretical lens of service dominant logic (SDL). Co-creation and objective performance objectives are analyzed to understand the differential impact of instrumental and social/emotional intercustomer support on performance ...
Steven J. Skinner, Leslie H. Vincent, Hulda G. Black   +2 more
openaire   +1 more source