Results 251 to 260 of about 93,181 (265)

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Helena Nguyen, Markus Groth, Anya Johnson   +2 more
exaly  

custom, custom-shrunk

2015
openaire   +1 more source

Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

Journal of Marketing, 2009
Christian Homburg, Torsten Bornemann, Jan Wieseke   +2 more
exaly  

Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment

Industrial Marketing Management, 2009
Hean Tat Keh
exaly  

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

International Journal of Information Management, 2010
Kwok Kee Wei, Zhaohua Deng, Yaobin Lu
exaly  

Customer Engagement

Journal of Service Research, 2011
Linda D Hollebeek, Biljana Jurić, Roderick Brodie   +2 more
exaly  

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Peter Verhoef, Vikas Mittal, Doreen Pick   +2 more
exaly  

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

Journal of Retailing and Consumer Services, 2019
exaly  

The Role of Marketer-Generated Content in Customer Engagement Marketing

Journal of Marketing, 2019
Matthijs Meire, Michel Ballings, Dirk Van Den Poel   +2 more
exaly  

Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis

Tourism Management, 2017
exaly