Results 231 to 240 of about 725,638 (247)

eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty

Journal of Business Research, 2006
Thomas Gruen
exaly  

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Helena Nguyen, Markus Groth, Anya Johnson   +2 more
exaly  

Customer Engagement as a New Perspective in Customer Management

Journal of Service Research, 2010
Werner J. Reinartz, Peter C. Verhoef, Manfred Krafft   +2 more
exaly  

Customer loyalty in the hotel industry: the role of customer satisfaction and image

International Journal of Contemporary Hospitality Management, 2000
Dwi Suhartanto, Jay Kandampully
exaly  

Innovativeness and customer value co-creation behaviors: Mediating role of customer engagement

International Journal of Hospitality Management, 2020
Chang-Hua Yen, Hsiu-Yu Teng
exaly  

Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time

Journal of Marketing, 2014
Mario Rese, Jan Wieseke
exaly  

Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation

International Journal of Information Management, 2017
Mingli Zhang, Guo Lingyun
exaly  

Customer Engagement Behavior: Theoretical Foundations and Research Directions

Journal of Service Research, 2010
Peter C. Verhoef, Vikas Mittal, Doreén Pick   +2 more
exaly  

Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment

Industrial Marketing Management, 2009
Hean Tat Keh
exaly  

Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions

Journal of Interactive Marketing, 2009
Venkatesh Shankar, Scott Neslin
exaly