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Customer privacy versus customer service
Information Security Technical Report, 1997Abstract This article gives a financial services perspective on data protection legislation from an information security point of view, and discusses the balance between customer privacy and customer service.
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Customer satisfaction: the customer experience through the customer's eyes
Total Quality Management & Business Excellence, 2010Customer satisfaction: the customer experience through the customer's eyes, by Nigel Hill, Greg Roche, and Rachel Allen, London, Cogent Publishing, 2007, vi+314 pp., £27.50 (paperback), ISBN 978-0-...
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This research investigates the influence of customer value and customer experience on customer loyalty, with a specific focus on the mediating role of customer satisfaction. In an increasingly competitive market, understanding the dynamics of customer loyalty is essential for businesses aiming to enhance their market position.
Tumbel, Brillian +2 more
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Tumbel, Brillian +2 more
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Understanding Customer Experience Throughout the Customer Journey
Journal of Marketing, 2016Peter Verhoef
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Customer value co-creation behavior: Scale development and validation
Journal of Business Research, 2013Youjae Yi, Taeshik Gong
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