Results 241 to 247 of about 725,638 (247)

Creating Enduring Customer Value

Journal of Marketing, 2016
Werner J. Reinartz
exaly  

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Journal of Marketing, 2009
Yany Gregoire, Renaud Legoux, Thomas M Tripp   +2 more
exaly  

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

Journal of Retailing and Consumer Services, 2019
exaly  

The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image

Journal of Retailing and Consumer Services, 2016
Saman Khajehzadeh, Munyaradzi Nyadzayo
exaly  

Relationship between customer sentiment and online customer ratings for hotels - An empirical analysis

Tourism Management, 2017
exaly  

The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service—The service encounter prospective

Tourism Management, 2007
exaly  

The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

Journal of Service Management, 1996
exaly