Revisiting the Use of Customer Information for CRM [PDF]
For the past decade, customer relationship management (CRM) has been one of the priorities in marketing research and practice. However, many of the CRM systems did not perform as the companies expected.
Becker, Jan U., Reimer, Kerstin
core
Measuring the Benefits of Mobile Number Portability [PDF]
Increasing numbers of countries require mobile telephone networks to offer mobile number portability (MNP). MNP allows customers who wish to switch mobile operator to keep their mobile numbers, avoiding the costs of switching to new numbers.
Sean Lyons
core
Review of Data Mining Techniques for Churn Prediction in Telecom
Journal of Information and Organizational Sciences, 2015 Telecommunication sector generates a huge amount of data due to increasing number of subscribers, rapidly renewable technologies; data based applications and other value added service.
Vishal Mahajan +2 more
doaj
Preventing customers from running away! Exploring generalized additive models for customer churn prediction [PDF]
, 2015 Benoit, Dries +2 more
core +2 more sources
Improving bank customer churn prediction with feature reduction using GA. [PDF]
Sci RepT N N, Pramod D.
europepmc +1 more source
Explainable AI-driven customer churn prediction: a multi-model ensemble approach with SHAP-based feature analysis. [PDF]
Front Artif IntellEl Attar A, El-Hajj M.
europepmc +1 more source
Multimedia data-driven customer churn prediction using an enhanced extreme learning machine. [PDF]
Sci RepLiu YW, Wang J, Liu C.
europepmc +1 more source
Leveraging artificial intelligence for predictive customer churn modeling in telecommunications: a framework for enhanced customer relationship management. [PDF]
Sci RepAbdelhady MG, Mohamed KA.
europepmc +1 more source
Optimized customer churn prediction using tabular generative adversarial network (GAN)-based hybrid sampling method and cost-sensitive learning. [PDF]
PeerJ Comput SciAdiputra INM, Wanchai P, Lin PC.
europepmc +1 more source