Results 111 to 120 of about 899,252 (240)

Research on customer churn prediction and model interpretability analysis. [PDF]

PLoS One, 2023
Peng K, Peng Y, Li W.
europepmc   +1 more source

Banking customer churn prediction using random forest based on Smote and Adasyn approach

Tạp chí Phát triển và Hội nhập
Customer Churn is now becoming a significant problem in the banking sector. It is necessary to seek solutions to predict the rate of customer churn in banks; however, the dataset for customer churn prediction in banks is imbalanced.
Cong Thanh Tran
doaj   +1 more source

Revealing the Vicious Circle of Disengaged User Acceptance: A SaaS Provider's Perspective [PDF]

, 2019
User acceptance tests (UAT) are an integral part of many different software engineering methodologies. In this paper, we examine the influence of UATs on the relationship between users and Software-as-a-Service (SaaS) applications, which are continuously
Ciriello, Raffaele, Cito, Jürgen, Loss, Sebastian   +2 more
core  

An analysis on classification models for customer churn prediction

Cogent Engineering
The rapid expansion of technical infrastructure has brought about transformative changes in business operations. A notable consequence of this digital evolution is the proliferation of subscription-based services.
K. Mouli, C. Raghavendran, V. Bharadwaj, G. Y. Vybhavi, C. Sravani, K. M. Vafaeva, Rajesh Deorari, Laith H. Alzubaidi   +7 more
semanticscholar   +1 more source

Early warning of telecom enterprise customer churn based on ensemble learning. [PDF]

PLoS One, 2023
Zhou Y, Chen W, Sun X, Yang D.
europepmc   +1 more source

Bank Customer Churn Prediction Using Machine Learning Framework

Journal of Applied Finance & Banking
Using real customer data from a large community bank in the South of the US, this paper analyzes the customer churn prediction problem by constructing and comparing ten machine learning classification models with five sample techniques.
Rasha Ashraf
semanticscholar   +1 more source

Artificial Intelligence Based Customer Churn Prediction Model for Business Markets. [PDF]

Comput Intell Neurosci, 2022
Faritha Banu J, Neelakandan S, Geetha BT, Selvalakshmi V, Umadevi A, Martinson EO.   +5 more
europepmc   +1 more source

E-commerce big data processing based on an improved RBF model

Journal of Intelligent Systems
In the dynamic landscape of China’s booming economy, the surge in e-commerce customer volume presents both opportunities and challenges, notably in managing customer churn (CC). Addressing this critical issue, this study introduces an innovative approach
Lu Qiuping
doaj   +1 more source

Factors, Predictability, and Explainability of Mobile Telephony Customer Departure in Telecommunications Companies: A Systematic Review of the Literature

IEEE Access
The telecommunications sector has experienced exponential growth since the year 2000, reaching 5.31 trillion users by 2022, generating 1.07 trillion in revenue for telecommunications companies.
David Freire, David Santos Mauricio Sanchez, Jose Luis Castillo Sequera, Daniel Fiallo Moncayo   +3 more
doaj   +1 more source

Propension to customer churn in a financial institution: a machine learning approach. [PDF]

Neural Comput Appl, 2022
de Lima Lemos RA, Silva TC, Tabak BM.
europepmc   +1 more source