Results 91 to 100 of about 3,473 (211)
Modeling churn using customer lifetime value. [PDF]
The definition and modeling of customer loyalty have been central issues in customer relationship management since many years. Recent papers propose solutions to detect customers that are becoming less loyal, also called churners.
Croux, Christophe +2 more
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Institutional Ownership and Corporate Sustainability Performance—A Meta‐Analysis
Business Strategy and the Environment, Volume 35, Issue 4, Page 4719-4735, May 2026.ABSTRACT This study investigates the relationship between institutional ownership (IO) and corporate sustainability performance (SP), addressing inconsistent findings in prior research and clarifying the boundary conditions of this relationship by testing a defined set of potential moderators.
Hans Henrik Scherer +2 more
wiley +1 more source
Soft Computing in the Service Industry [PDF]
, 2006 Service industries have recently witnessed several innovations, one of which is the widespread use of contact centres in the front of customer service management.
Tiwari, Ashutosh +3 more
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A Comprehensive Evaluation of Machine Learning and Deep Learning Models for Churn Prediction
InformationChurn prediction has become one of the core concepts in customer relationship management within the insurances, telecom, and internet service provider industries, which is essential in customer retention.
Nabil M. AbdelAziz +4 more
doaj +1 more source
Identifying customers likely to churn
, 2008 As acquiring new customers is costly, it seems logical to keep and satisfy long-time customers rather than to acquire new customers. To reduce churn rates, firms should manage customers proactively to avoid losing churned customers.
Jarvis, W., Zorn, S., Bellman, S.
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Combined rough set theory and flow network graph to predict customer churn in credit card accounts [PDF]
, 2012 [[abstract]]Customer churn has become a critical issue, especially in the competitive and mature credit card industry. From an economic and risk management perspective, it is important to understand customer characteristics in order to retain customers ...
林君信;Lin, Chiun-Sin;曾國雄;Tzeng, Gwo-Hshiung;金揚傑;Chin, Yang-Chieh
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Data-driven approaches to predicting customer churn in a non-contractual car-sharing company
Transportation Research Interdisciplinary PerspectivesCustomer churn is a commonly found problem in most businesses. Yet, it is not well studied in sharing economy businesses, due largely to difficulty in observing customer attrition across different customer segments.
Pawaris Wachwanakijkul +4 more
doaj +1 more source
Agent based modelling and simulation: An examination of customer retention in the UK mobile market
, 2012 This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Customer retention is an important issue for any business, especially in mature markets such as the UK mobile market where new customers can only be ...
Hassouna, Mohammed Bassam
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Sistemasi: Jurnal Sistem InformasiCustomer churn prediction is a crucial aspect of the banking industry for maintaining customer loyalty and reducing the cost of acquiring new customers.
Suluh Arif Wibowo +4 more
doaj +1 more source
ChurnKB: A Generative AI-Enriched Knowledge Base for Customer Churn Feature Engineering
AlgorithmsCustomers are the cornerstone of business success across industries. Companies invest significant resources in acquiring new customers and, more importantly, retaining existing ones.
Maryam Shahabikargar +7 more
doaj +1 more source