Results 41 to 50 of about 639,400 (197)
A Customer Churn Prediction using Pearson Correlation Function and K Nearest Neighbor Algorithm for Telecommunication Industry [PDF]
, 2019 Customer churn in telecommunication industry is actually a serious issue. The Telco company needs to have a churn prediction model to prevent their customer from moving to another telco.
Roslina, Ibrahim +5 more
core +3 more sources
Environmental, Social, and Governance Information Disclosure: Who Discloses Wins?
Business Strategy and the Environment, EarlyView.ABSTRACT As Environmental, Social, and Governance (ESG) Information Disclosure (ESG‐ID) transitions from voluntary to mandatory disclosure, its drivers and impacts have become focal points of discussion. Existing research, however, lacks integration, which, in turn, has led to fragmented theoretical and practical insights.
Siqi Wang +3 more
wiley +1 more source
Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley +1 more source
Factors Influence Customer Churn on Internet Service Provider in Indonesia
TIJAB (The International Journal of Applied Business), 2022 Rapid growth of internet users in Indonesia and the Covid-19 pandemic situation has prompted the emergence of new Internet Service Providers in line with the increasing demand for internet access.
Handi Aulia Triyafebrianda +1 more
doaj +1 more source
Psychology &Marketing, EarlyView.ABSTRACT Digital marketplaces sell connection, yet loneliness persists among their users. Marketing scholarship has largely examined loneliness as a consumer‐level deficit, studying how individuals compensate through consumption. How digital environments themselves structure the conditions under which loneliness is experienced has received less ...
Tianhao Yang +2 more
wiley +1 more source
Restoring End‐to‐End Transport With QUIC on Satellite Paths
International Journal of Satellite Communications and Networking, EarlyView.ABSTRACT Slow Start is a key congestion control mechanism used to assure a safe response to overload of a path across the Internet. This mechanism increases the startup time taken by the sender to reach the capacity available across the path. The benefit becomes significant on paths with a high bandwidth‐delay product.
Matthias Hofstätter +5 more
wiley +1 more source
The Political Quarterly, Volume 96, Issue 1, Page 189-198, January/March 2025.Abstract The Labour manifesto in this year's election implied a radical restructuring of the UK state, the way in which England is governed and in relations across the United Kingdom. The aim of making English devolution the ‘default option’ is set against fifty years of unsuccessful and partial devolution initiatives which have failed to reverse the ...
John Denham, Janice Morphet
wiley +1 more source
, 2009 The evaluation of the relationship with the customer and related benefits has become akey point for a company’s competitive advantage. Consequently, interest in keyconcepts, such as customer lifetime value and churn has increased over the years.However ...
de Oliveira Lima, Elen
core +2 more sources
THE URBANOLOGISTS COME TO TOWN: Professional Life and Work in the Urban Solutions Industry
International Journal of Urban and Regional Research, EarlyView.Abstract This article charts the upsurge of an eclectic global community of professionals new to the field of urban policy and governance, animated by playful and celebratory attitudes towards cities and urbanization: the urbanologists. It contributes to debates in critical urban theory and critical ethnographies of technology to problematize ...
Rachel Bok
wiley +1 more source
European Management Review, EarlyView.ABSTRACT Multi‐sided platform (MSP) models have become more relevant for incumbent companies, requiring them to develop MSP engagement strategies. This study sheds light on the complex process incumbents undergo in developing platform strategies. Adopting an inductive research design, we conducted interviews with 37 decision‐makers across 35 incumbent ...
Lukas Zechel, Vivek K. Velamuri
wiley +1 more source