Results 61 to 70 of about 639,400 (197)
Counterfactual Customer Churn Prediction in E-Commerce Memberships [PDF]
ITM Web of ConferencesThe e-commerce membership platforms that provide membership services through subscription- based models are currently experiencing a serious situation of customer churn.
S Steffeno Selva, U Syed Imran
doaj +1 more source
Industrial Relations: A Journal of Economy and Society, EarlyView.ABSTRACT During the 2010 crisis, the Portuguese government enacted several reforms to its prescription drug reimbursement system. As a result, value added per pharmacist in pharmacies fell by a third. We use longitudinal records from Quadros de Pessoal (QP), merged with collective bargaining data and firm financial records, to study the impacts of the ...
David Card +2 more
wiley +1 more source
Journal of Economic Surveys, EarlyView.ABSTRACT This survey interprets the evolution of quantitative equity investing as a history of changing constraints rather than a succession of increasingly complicated forecasting models. Portfolio theory made diversification calculable; characteristic‐based investing converted value, momentum, profitability, and low‐risk effects into scalable ...
Xuan Feng, Julio P. Cardozo, Dehua Xia
wiley +1 more source
Jurnal Informatika, 2008 The purpose of this research is to design a customer churn prediction system using data mining approach. This system is able to perform data integration, data cleaning, data transformation, sampling and data splitting, prediction model building ...
Rajesri Govindaraju +2 more
doaj
Determinants of Customer Churn Behavior: The Case of the Local Telephone Service
Marketing Management Journal, 2006 Given the pivotal role of customer retention in long-term profitability and growth of the firm, companies in a wide range of industries are increasingly shifting their resources from new customer acquisition to customer retention. However, implementation
ABDOLREZA ESHGHI +3 more
doaj +1 more source
A joint model of cost and churn for the insurance industry
Journal of Risk and Insurance, EarlyView.Abstract In insurance markets, claim costs are highly variable, heavy‐tailed, and difficult to predict. At the same time, policyholder retention and lapse behavior (customer churn) are critical determinants of long‐term profitability and solvency. Most existing models in the literature treat claim costs and lapses as independent, overlooking potential ...
Yumo Dong +4 more
wiley +1 more source
Soft Computing in the Service Industry [PDF]
, 2006 Service industries have recently witnessed several innovations, one of which is the widespread use of contact centres in the front of customer service management.
Tiwari, Ashutosh +3 more
core +3 more sources
IEEE AccessDue to market deregulation and globalisation, competitive environments in various sectors continuously evolve, leading to increased customer churn. Effectively anticipating and mitigating customer churn is vital for businesses to retain their customer ...
Awais Manzoor +3 more
doaj +1 more source
The Practice and Origins of Performance Measurement: Assessing the Sunnyvale Model, 1984–2023
Public Administration Review, EarlyView.ABSTRACT Few regulatory reforms are as celebrated or emulated as the performance measurement system of Sunnyvale, California, which inspired the Government Performance and Results Act of 1993 and countless other national and local efforts. This study presents the first longitudinal, cross‐programmatic analysis of a performance measurement system ...
Joyce Kasing Tagal +2 more
wiley +1 more source