Results 51 to 60 of about 919,461 (300)
Experience matters: a systematic review and research agenda on predictors to buy sustainable fashion
Frontiers in SustainabilityIntroductionWhile consumers have become increasingly aware of the need for sustainability in fashion, many do not translate their intention to purchase sustainable fashion into actual behavior.
Annuska Toebast-Wensink +5 more
doaj +1 more source
Customer Experience in Retail: A Systematic Literature Review
Applied Sciences, 2020 The customer experience (CX) is a concept that has been closely studied by companies in recent years. This is because it is one of the most important factors in maintaining a competitive advantage.
Camila Bascur, Cristian Rusu
doaj +1 more source
Effect of Customer Experience Quality on Loyalty in Fitness Services
Physical Culture and Sport: Studies and Research, 2022 Customer experience quality is an important and relatively new concept for service businesses in gaining a sustainable competitive advantage. Although the literature on customer experience quality is expanding, there is a gap concerning the antecedent ...
Eskiler Ersin, Safak Furkan
doaj +1 more source
Strategies to Improve Customer Experience: A Case of Online Shopping Platform
Jurnal Manajemen Teori dan Terapan, 2022 Background: As the e-commerce industry has been growing recently, it is crucial to examine the factors of customer experience towards online shopping platforms.
Wan Amiera Wan Jusoh +3 more
doaj +1 more source
Multichannel in a complex world [PDF]
, 2012 The proliferation of devices and channels has brought new challenges to just about every organisation in delivering consistently good customer experiences and effectively joining up service provision with marketing activity, data and content.
Clark, Moira, Perkins, N.
core
Consumer Health Perceptions of Cows' Milk and Plant‐Based Milk Alternatives
Applied Economic Perspectives and Policy, EarlyView.ABSTRACT This study used a best‐worst scale experiment to reveal consumers' beliefs about the healthiness of selected cows' milk and plant‐based milk products based on their nutrition panels. We find that while there is heterogeneity in health perceptions, consumers overwhelmingly select skim milk as the healthiest milk product. Additionally, the cows'
Danielle M. Kaminski +2 more
wiley +1 more source
Why Didn't I Get a Payout? Understanding Farmer Choices, Index Insurance, and Basis Risk
Applied Economic Perspectives and Policy, EarlyView.ABSTRACT Index insurance, while heralded as a potential solution to alleviate poverty and food insecurity among agricultural households, has its own set of challenges, notably basis risk. Basis risk is the discrepancy between the insurance payout and losses incurred, posing a significant deterrent to the adoption of index insurance.
S. Lucille Blakeley +4 more
wiley +1 more source
A netnography study to uncover the underlying dimensions of customer experience with resort brands [PDF]
, 2010 The interest in customer experience has increased at a phenomenal rate. However, research to capture the true meaning of the concept is limited. This study aims to address the question of what are the underlying dimensions that constitute the construct ...
Ismail, AR, Melewar, TC, Woodside, A
core
Understanding and Managing Customer Experiences
, 2022 Peer ...
Jaakkola, Elina +2 more
openaire +4 more sources
The interplay of customer experience and commitment [PDF]
Journal of Services Marketing, 2017 PurposeThis research aims to better understand customer experience, as it relates to customer commitment and provides a framework for future research into the intersection of these emerging streams of research.Design/methodology/approachThis research contributes to theoretical and practical perspectives on customer experience and its measurement by ...
Timothy Keiningham +8 more
openaire +4 more sources