Results 31 to 40 of about 4,723,194 (231)
Peran Mediasi Customer Satisfaction dalam Customer Experience Dan Loyalitas Pelanggan
Jurnal Bisnis dan Manajemen, 2020 This study aims to examine the effect of customer experience and customer satisfaction on customer loyalty and whether customer satisfaction mediates the relationship between customer experience and customer loyalty.
Demak Claudia Yosephine Simanjuntak +1 more
doaj +1 more source
SAGE Open, 2023 In order to promote the innovative development of mobile fitness APP, based on value cocreation theory of customer-dominant logic, this paper discusses how the customer knowledge management, flow experience and customer involvement affect customer value ...
Chao Wang, Zhigang Wang
doaj +1 more source
Special Issue – July/August 2023: Emerging Frontiers in Human Experience [PDF]
, 2022 Patient Experience Journal (PXJ) is excited to announce the call for submissions for its July/August 2023 special issue focused on exploring the emerging frontiers of human experience in healthcare.
Journal, Patient Experience +1 more
core +1 more source
PENGARUH IN STORE CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION DI UD. BERKAT PANGAN LESTARI
Jurnal Performa, 2021 Penelitian ini bertujuan untuk meneliti pengaruh In Store Customer Experience yang memiliki empat unsur, Cognitive Experience, Affective Experience, Social Experience, Physical Experience, Customer Satisfaction terhadap Customer Satisfaction di ...
Gary Zefanya Changi
doaj +1 more source
Special Issue 2024: Transforming Experience in Non-Hospital Settings [PDF]
, 2023 Patient Experience Journal(PXJ) is excited to announce the call for submissions for its July/August 2024 special issue focused on exploring how healthcare organizations are transforming experience in non-hospital settings.
Journal, Patient Experience +1 more
core +1 more source
Digital customer experience: the risk of ignoring the non-digital experience
International Journal of Industrial Engineering and Management, 2019 Digital technology can change the customer journey from a regular customer experience (CX) into a digital CX where touchpoints are supported by digital means.
Marcel Weber, Christos G. Chatzopoulos
doaj +1 more source
Research on customer experience and customer loyalty in e-retailing
Tạp chí Khoa học và Công nghệ, 2023 The customer experience has an impact on the business’s revenue and profit, especially during the COVID-19 pandemic and the growth of the e-retail industry in Vietnam.
Ngo Thi Khue Thu +2 more
doaj +1 more source
Situaciones de dependencia en personas mayores en las residencias de ancianos en España
ENE. Revista de Enfermería, 2015 This paper presents the main results of a research on the current situation of elderly people living in Nursing Homes in Spain. The method followed is a literature review on the topic and an analysis and comparison of statistical studies by the Spanish ...
Laia Esteban Herrera +1 more
doaj +1 more source
Journal of Theoretical and Applied Electronic Commerce Research, 2021 Drawing on expectation disconfirmation theory, this study explores the dyadic nature of omni-channel consistency on customer experience. Specifically, we propose a conceptual model that focuses on a brand’s offline channel customer experience relative to
Wei Gao, Hua Fan
doaj +1 more source
Annals of Clinical and Translational Neurology, EarlyView.ABSTRACT Objective Building on our prior Behavioral Risk Factor Surveillance System analysis identifying adults aged 18–39 as the primary driver of the national increase in self‐reported cognitive disability, we examined factors associated with this rise using 2013–2024 U.S. BRFSS data. Methods We analyzed U.S.
Adam de Havenon +9 more
wiley +1 more source