Results 31 to 40 of about 38,511 (260)
THE CUSTOMER EXPERIENCE MEASUREMENT SCALE
İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 2021 By the beginning of the second millennium, the customer experience (CX) concept has emerged to enable companies to achieve a sustainable competitive advantage. This concept has been embraced by both academicians and practitioners but the absence of a reliable and representative measurement instrument in this domain has been as a major concern.
Nihat TAVŞAN, Yusuf Can ERDEM
openaire +3 more sources
Digital customer experience: the risk of ignoring the non-digital experience
International Journal of Industrial Engineering and Management, 2019 Digital technology can change the customer journey from a regular customer experience (CX) into a digital CX where touchpoints are supported by digital means.
Marcel Weber, Christos G. Chatzopoulos
doaj +1 more source
Research on customer experience and customer loyalty in e-retailing
Tạp chí Khoa học và Công nghệ, 2023 The customer experience has an impact on the business’s revenue and profit, especially during the COVID-19 pandemic and the growth of the e-retail industry in Vietnam.
Ngo Thi Khue Thu +2 more
doaj +1 more source
Situaciones de dependencia en personas mayores en las residencias de ancianos en España
ENE. Revista de Enfermería, 2015 This paper presents the main results of a research on the current situation of elderly people living in Nursing Homes in Spain. The method followed is a literature review on the topic and an analysis and comparison of statistical studies by the Spanish ...
Laia Esteban Herrera +1 more
doaj +1 more source
Journal of Theoretical and Applied Electronic Commerce Research, 2021 Drawing on expectation disconfirmation theory, this study explores the dyadic nature of omni-channel consistency on customer experience. Specifically, we propose a conceptual model that focuses on a brand’s offline channel customer experience relative to
Wei Gao, Hua Fan
doaj +1 more source
Molecular Oncology, EarlyView.Circulating microRNAs as biomarkers of cachexia and sex‐specific cancer in senior dogs. In 25 client‐owned dogs, four circulating miRNAs (miR‐15a, miR‐15b, miR‐16, miR‐140) were downregulated in cachexia, with miR‐16 the strongest individual biomarker (AUC = 0.899).
Soon‐Seok Park +6 more
wiley +1 more source
Annals of Clinical and Translational Neurology, EarlyView.ABSTRACT Objective Building on our prior Behavioral Risk Factor Surveillance System analysis identifying adults aged 18–39 as the primary driver of the national increase in self‐reported cognitive disability, we examined factors associated with this rise using 2013–2024 U.S. BRFSS data. Methods We analyzed U.S.
Adam de Havenon +9 more
wiley +1 more source
Caregiver Perspectives on the Burden of Disease and Treatment in Uncontrolled Gout
Arthritis Care &Research, EarlyView.Objective Uncontrolled gout (UG) refers to persistently elevated serum urate (SU) levels >6 mg/dL and ongoing gout symptoms despite use of urate‐lowering therapy (ULT). The objective of this study was to evaluate the burden associated with informal caregiving for individuals with UG.
Angelo Gaffo +6 more
wiley +1 more source
Strategies to Improve Customer Experience: A Case of Online Shopping Platform
Jurnal Manajemen Teori dan Terapan, 2022 Background: As the e-commerce industry has been growing recently, it is crucial to examine the factors of customer experience towards online shopping platforms.
Wan Amiera Wan Jusoh +3 more
doaj +1 more source
A Lightweight Procedural Layer for Hybrid Experimental–Computational Workflows in Materials Science
Advanced Engineering Materials, EarlyView.We unveil a prototype hybrid‐workflow framework that fuses automatedcomputation with hands‐on experiments. Built atop pyiron, a lightweight, parameterized layer translates procedure descriptions into executable manual steps, syncing instrument settings, human interventions, and data capture in real‐time today.
Steffen Brinckmann +8 more
wiley +1 more source