Results 31 to 40 of about 919,461 (300)
Marketing of Scientific and Research Organizations, 2023 This study examined the effect of customer experience management (CEM) on customer retention in restaurants in Anambra State, Nigeria. Specifically, the study sought to investigate the influence of affective customer experience, cognitive customer ...
Nwankwo Cosmas Anayochukwu +1 more
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Jurnal Performa, 2021 Persaingan ketat dalam dunia bisnis mengharuskan suatu perusahaan memiliki strategi yang tepat, strategi yang tepat akan membantu perusahaan berkembang dengan pesat.
Dina Gandhi Rachmawati +1 more
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THE CUSTOMER EXPERIENCE MEASUREMENT SCALE
İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 2021 By the beginning of the second millennium, the customer experience (CX) concept has emerged to enable companies to achieve a sustainable competitive advantage. This concept has been embraced by both academicians and practitioners but the absence of a reliable and representative measurement instrument in this domain has been as a major concern.
Nihat TAVŞAN, Yusuf Can ERDEM
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Peran Mediasi Customer Satisfaction dalam Customer Experience Dan Loyalitas Pelanggan
Jurnal Bisnis dan Manajemen, 2020 This study aims to examine the effect of customer experience and customer satisfaction on customer loyalty and whether customer satisfaction mediates the relationship between customer experience and customer loyalty.
Demak Claudia Yosephine Simanjuntak +1 more
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Exploring the UK high street retail experience: is the service encounter still valued? [PDF]
, 2014 Purpose: The relationship between service quality, the service encounter and the retail experience is explored within a changing UK retail environment. Design: Data was gathered from forty customers and twenty staff of an established UK health and ...
Foster, C, Resnick, S, Woodall, T
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SAGE Open, 2023 In order to promote the innovative development of mobile fitness APP, based on value cocreation theory of customer-dominant logic, this paper discusses how the customer knowledge management, flow experience and customer involvement affect customer value ...
Chao Wang, Zhigang Wang
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PENGARUH IN STORE CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION DI UD. BERKAT PANGAN LESTARI
Jurnal Performa, 2021 Penelitian ini bertujuan untuk meneliti pengaruh In Store Customer Experience yang memiliki empat unsur, Cognitive Experience, Affective Experience, Social Experience, Physical Experience, Customer Satisfaction terhadap Customer Satisfaction di ...
Gary Zefanya Changi
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Digital customer experience: the risk of ignoring the non-digital experience
International Journal of Industrial Engineering and Management, 2019 Digital technology can change the customer journey from a regular customer experience (CX) into a digital CX where touchpoints are supported by digital means.
Marcel Weber, Christos G. Chatzopoulos
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Research on customer experience and customer loyalty in e-retailing
Tạp chí Khoa học và Công nghệ, 2023 The customer experience has an impact on the business’s revenue and profit, especially during the COVID-19 pandemic and the growth of the e-retail industry in Vietnam.
Ngo Thi Khue Thu +2 more
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A model to assess customer alignment through customer experience concepts
, 2019 Business and Information Technology Alignment (BITA) has been one of the main concerns of IT and Business executives and directors due to its importance to overall company performance, especially today in the age of digital transformation.
F Buttle +9 more
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