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Jurnal Manajemen Industri dan Logistik, 2023 This study aims to determine the effect customer Experience, Price Attractiveness and Customer Relationship Management have on Customer Loyalty. The data is collected using primary sources, which is done by distributing questionnaire to 300 respondents ...
Uce Karna Suganda, Yudi Priadi
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Environmental Sustainability and the Hospitality Customer Experience: A Study in Tourist Accommodation [PDF]
, 2019 Academic research on sustainability in the hospitality industry is scarce and fragmented, and requires a general structure to lend coherence to its approach.
ESTRADA, MARTA +3 more
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Implications of customer participation in outsourcing noncore services to third parties [PDF]
, 2020 Purpose Focal service providers increasingly involve customers in the decision-making about outsourcing parts of the service delivery process to third parties.
De Pourcq, Kaat +4 more
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, 2021 The impact of increasing advancement in digital technologies is driving massive changes in contemporary business enterprises affecting every dimension of society, especially the way individuals buy, research, and interact with one another and with leading brands. This chapter explores case studies of specific leading brands to illustrate this principle
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Psychological determinants of customer loyalty: The interplay of satisfaction, trust, and financial security in Ukrainian banks [PDF]
Innovative MarketingType of the article: Research Article AbstractThis study seeks to clarify the psychological mechanism through which trust, perceived financial security, and satisfaction jointly shape customer loyalty in Ukraine’s banking sector under heightened ...
Yurii Kiiko
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Customer Experience in Healthcare: Literature Review
Istanbul Business Research, 2022 This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a literature research about customer experience in the healthcare sector.
Sümeyye Arslan Kurtuluş, Emrah Cengiz
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Customer experience in marketing: History, concept and management [PDF]
Marketing (Beograd. 1991), 2017 Companies are nowadays faced with challenges regarding interaction with customers through various touchpoints in multichannel environment. Key priority in that situation is to manage all those touchpoints in such a way to optimize customer experience. In
Štavljanin Velimir
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Service validity and service reliability of search, experience and credence services: A scenario study [PDF]
, 2006 The purpose of this research is to add to our understanding of the antecedents of customer satisfaction by examining the effects of service reliability (Is the service “correctly” produced?) and service validity (Is the “correct” service produced?) of ...
Galetzka, Mirjam +2 more
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Jurnal Ilmiah Manajemen dan Bisnis, 2023 This study aims to identify and analyze the direct effect of integration channels on customer affective and cognitive experiences and customer loyalty, as well as an indirect relationship where affective and cognitive experiences mediate between ...
Romindo M Pasaribu +4 more
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Organising haute-cuisine service processes : a case study [PDF]
, 2007 One of the essential aims of service process organisation is to increase the added value for the customer, thereby increasing customer satisfaction and stimulating consumption.
Sandt, Joachim, Stierand, Marc
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