Possibilities and limitations of using the customer experience management concept by universities
Marketing of Scientific and Research Organizations, 2017 Managing an institution of higher education requires the use of methods that are appropriate to the changing market environment. One of the relatively new management concepts, which may find its application in the educational environment is the concept ...
Waśkowski Zygmunt
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A Review of CEM: Customer Engagement as Innovation Co-Creator [PDF]
, 2013 Competition is very tight causing companies looking for a competitive edge, both in the product packaging and in maintaining good relations with their customers. The management of good relationship is commonly referred to Customer Relationship Management
Elidjen, E. (Elidjen)
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Optimizing 3D Bin Packing of Heterogeneous Objects Using Continuous Transformations in SE(3)
Advanced Intelligent Systems, EarlyView.This article presents a method for solving the three‐dimensional bin packing problem for heterogeneous objects using continuous rigid‐body transformations in SE(3). A heuristic optimization framework combines signed‐distance functions, neural network approximations, point‐cloud bin modeling, and physics simulation to ensure feasibility and stability ...
Michele Angelini, Marco Carricato
wiley +1 more source
From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model
IEEE AccessThis study presents the evolution of the IFCX model into the Customer Experience Management Maturity Index (CXMMI), a comprehensive framework for assessing and benchmarking the maturity of customer experience management in organizations, by focusing on ...
Roberto P. Madruga +4 more
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The Challenge of Managing Digital-Native Customer Experience: Designing a Customer Experience Quality Framework for Generation Z’s Use of Digital Media with an Exploratory Approach [PDF]
مطالعات رسانههای نوینWith the advent of digital technologies, Generation Z, having grown up in an era of technological advancement, actively engages with digital media and is recognized as an early adopter of innovative solutions.
Maryam Tajali +2 more
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Managing customer relationships through price and service quality [PDF]
This paper examines the ways in which a service provider's policies on pricing and service level affect the size of its customer base and profitability. The analysis begins with the development of a customer behavior model that uses customer satisfaction
Bitran, Gabriel R. +2 more
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UPAYA MENINGKATKAN LOYALITAS TAMU MELALUI CUSTOMER EXPERIENCE DI HOTEL NOVOTEL BOGOR GOLF RESORT & CONVENTION CENTER :Survei Terhadap Member Accor Advantage Plus yang Menginap di Hotel Novotel Bogor Golf & Convention Center: [PDF]
, 2014 Setiap tahunnya Hotel Novotel Bogor memiliki standar dalam menentukan target loyalitas, maka setiap tahunnya Hotel Novotel Bogor berusaha untuk mencapai target tersebut. Pada tahun 2012 loyalitas tamu mengalami penurunan dari tahun sebelumnya.
-, Khairinnisaa
core
Advanced Intelligent Systems, EarlyView.ResearchConnect is an AI‐powered platform that automates researcher profiling, interdisciplinary team formation, and early‐stage research ideation. By extracting keywords from papers and web sources, it quickly clusters researchers into coherent teams and generates collaborative ideas using large language models. Validation on NSF‐funded projects shows
Akshay Vilas Jadhav +2 more
wiley +1 more source
American Journal of Agricultural Economics, EarlyView.Abstract While multiple factors explain low adoption rates of improved varieties by small‐scale farmers in sub‐Saharan Africa, a key supply‐side constraint is the limited availability of seed embodying new traits in the volume, quality, price, and timeliness required by farmers. This constraint is partly attributable to classical failures in the market
Dawit Mekonnen +5 more
wiley +1 more source
MARKETING APPROACHES TO CUSTOMER EXPERIENCE MEASUREMENT AND EVALUATION
Вестник университета, 2019 The article shows the variety of existing marketing methods to measure and evaluate the consumer experience. The necessity of creation of a comprehensive Customer Experience Management System on the basis of empirical data in order to create a platform ...
A. Serzhantov, M. Orlova
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