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Customer Behaviour and Market Segmentation
1984The initial studies of bank customer behaviour started with the banks’ interest in the services they offered, and the customers’ attitudes, beliefs and perceptions about those services. The questions employed in the market research tests asked six basic questions, namely: who is the customer; what does the market buy; when does the market buy; who is ...
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Segmenting retail banking customers
Journal of Financial Services Marketing, 2005The desire to treat all customers equally, irrespective of their value to the organisation reflects the laudable but uneconomic service mantras of the past. New Zealand banks, using modern database management tools in conjunction with individual customer information, are migrating customers to cheaper delivery systems and adjusting their customer ...
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Customers: Segmentation and Proximity
1985That the customer base is central to a bank’s success has long been an implicit foundation stone of bank strategy. One of the more colourful phrases one hears, in a variety of excellent banking accents, is that ‘we eat off the customer’. What characterises the excellent banks is their explicit recognition of being market-driven, which leads to the ...
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Segmenting customers with data mining techniques
2015 Third International Conference on Digital Information, Networking, and Wireless Communications (DINWC), 2015Retail marketers are constantly looking for ways to improve the effectiveness of their campaigns. One way to do this is to target customers with the particular offers most likely to attract them back to the store and to spend more time and money on their next visit. Demographic market segmentation is an approach to segmenting markets. A company divides
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Future Forecast: Customers, Capital, Segments, Strategies
Hospital Topics, 198736 THE FUTURISTS PREDICTED IT. It is already happening. Our industry is being shaped by three major phases (Kaiser 1986). Phase 1: Shakeout. The period between 1986 and 1991 will be characterized by severe competition, price discounting, and capitation. The focus is on survival. Phase 2: Market Expansion. Between 1991 and 2007 our industry will see the
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Knowing Your Customers Using Customer Segmentation
2022Parichay Das, Vijendra Singh
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CUSTOMER SEGMENTATION FOR MARKETING
Customer segmentation is a crucial marketing strategy that involves dividing a target market into distinct groups based on shared characteristics, behaviours, or preferences. It allows businesses to better understand their customers and tailor their marketing efforts to specific segments, ultimately driving customer satisfaction, loyalty, and business ...openaire +1 more source

