Results 131 to 140 of about 6,197,842 (157)

The relationship between service quality and customer satisfaction – a factor specific approach

Journal of Services Marketing, 2002
Chandrasekharan Rajendran
exaly  

Customers’ Requirements for Customer Service

2007
openaire   +1 more source

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Journal of Service Research, 2017
Jin Ho Jung, Jaewon Yoo, Todd Arnold
exaly  

Customer messaging service

2006
HAYES JR MARC F, SWEENEY SEAN M, ARGO RONALD L   +2 more
openaire   +3 more sources

Service loyalty

European Journal of Marketing, 2002
Albert Caruana
exaly  

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly  

Customer Switching Behavior in Service Industries: An Exploratory Study

, 1995
S. Keaveney
semanticscholar   +1 more source

Customer Service

2004
openaire   +2 more sources

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Computers in Human Behavior, 2009
Ying-Feng Kuo, Wei‐Jaw Deng
exaly  

A New Chatbot for Customer Service on Social Media

International Conference on Human Factors in Computing Systems, 2017
Anbang Xu, Zhe Liu, Yufan Guo, Vibha Sinha, R. Akkiraju   +4 more
semanticscholar   +1 more source