Results 161 to 170 of about 1,189,865 (294)
Building user trust in AI chatbots for customer service through human-like cues and perceived reliability. [PDF]
Sci RepWang S, Fatima N, Shahbaz M, Asif M.
europepmc +1 more source
Management Best Practices Used in Romanian Logistics Customer Service Planning [PDF]
There are no standards which one could use for establishing approximately or precisely whether the management of an organization is good or bad. There is management best practices as alternative, sooner elaborated advices then rules imposed to a manager,
Emil Crişan +2 more
core
Business Strategy and the Environment, EarlyView.ABSTRACT The role of business towards achieving the 17 Sustainable Development Goals (SDGs) has been well established. However, SDG contextualization continues to pose a conundrum, particularly for firms operating in multiple contexts. This becomes even more problematic in the case of SDG 11, the only goal in the sustainable development agenda directly
Andreas Georgiou
wiley +1 more source
Positive emotional cues at work: how customer empowering behavior promotes proactive customer service via psychological safety. [PDF]
Front PsycholChen W, Yao K, Fan Z.
europepmc +1 more source
Online Service Quality and Customer Satisfaction: A case study of Bank Islam Malaysia Berhad [PDF]
Online banking can provide a reliable service to the customers for which make them happy. Online banking service is a comparative advantage and can improve relationship with customers.
Ahmed, Khalil
core +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines the economic consequences of Digital Technologies Disclosure (DTD), focusing on its impact on the cost of capital. The increasing significance of digital transformation in shaping corporate strategies and market perceptions motivates the study.
Hussein Mohsen Saber Ahmed +2 more
wiley +1 more source
User avoidance behavior in pharmaceutical e-commerce intelligent customer service: a stressor-strain-outcome perspective. [PDF]
Front PsycholJia J, Chen L, Wu C, Xiao M.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study illustrates how organizations reconcile their information processing capabilities with uncertainty within the supply chain (SC) through generative artificial intelligence (GAI) to achieve carbon performance (CP). A quantitative research methodology is applied, and 155 responses from manufacturing firms are analyzed through ...
Syed Muhammad Shariq +3 more
wiley +1 more source
Smart customer service in unmanned retail store enhanced by large language model. [PDF]
Sci RepWang W, Zhang P, Sun C, Feng D.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Although recent literature on the circular economy (CE) has highlighted the important role of ecosystems, there is still limited understanding of the main themes that characterize circular ecosystems. This study addresses this gap by combining a comprehensive topic modeling analysis employing latent Dirichlet allocation (LDA) with a systematic
Aline Gabriela Ferrari +4 more
wiley +1 more source