Results 171 to 180 of about 189,640 (307)

Customer Service dan Citra BNI (Studi Korelasional Pengaruh Pelayanan Customer Service Terhadap Citra Perusahaan di Kalangan Nasabah BNI Kantor Cabang Utama Medan)

, 2016
This study titled Customer Service and BNI Company’s Image ( A Correlation Study About Customer Care Service on the Image of the Company Among the Customers of Bank BNI Main Branch Office Medan). The purpose of this study is to determine the effect of
Purba, Nove Rini S
core  

User avoidance behavior in pharmaceutical e-commerce intelligent customer service: a stressor-strain-outcome perspective. [PDF]

Front Psychol
Jia J, Chen L, Wu C, Xiao M.
europepmc   +1 more source

Sustainability‐Oriented Innovation and Circular Economy Transitions: Evidence From the UK Textile and Clothing Industry

Business Strategy and the Environment, EarlyView.
ABSTRACT The transition to a circular economy (CE) in the textile and clothing (TC) industry is frequently attributed to sustainability‐oriented innovation (SOI), yet empirical understanding of the systemic conditions under which SOI enables CE remains underdeveloped.
Krishnendu Saha, Narain Gupta, Deniz E. Yoruk, Vikas Kumar   +3 more
wiley   +1 more source

Smart customer service in unmanned retail store enhanced by large language model. [PDF]

Sci Rep
Wang W, Zhang P, Sun C, Feng D.
europepmc   +1 more source

Communication of Business‐Nonprofit Collaborations and Environmental Legitimacy: Exploratory Insights From Italian Firms

Business Strategy and the Environment, EarlyView.
ABSTRACT Collaborations with nonprofits can enhance firms' legitimacy, yet the relationship between their communication and corporate environmental legitimacy remains poorly understood. Furthermore, research lacks an analysis of the communication of business‐nonprofit collaborations through multiple actors' perspectives.
Andrea Rizzuni, Daniel Lundgaard, Maria Alejandra Torres‐Cuello, Steen Vallentin   +3 more
wiley   +1 more source

How stress and satisfaction influence customer service quality in banking industry. [PDF]

Heliyon
Kim L, Yeo SF.
europepmc   +1 more source

Measuring Customer Service Experience in Offline and Online Retail Environments

, 2021
Chu K.
europepmc   +1 more source

Generative AI, ESG Sensemaking, and Environmental Performance: an OIPT Perspective

Business Strategy and the Environment, EarlyView.
ABSTRACT Despite growing enthusiasm for generative artificial intelligence (GenAI) in sustainability management, it remains unclear how such technologies translate vast ESG information into meaningful environmental outcomes. This study addresses this gap by investigating how ESG sensemaking capability mediates the relationship between GenAI integration
Surajit Bag, Gautam Srivastava, Susmi Routray, Andrea Chiarini   +3 more
wiley   +1 more source

Two-Way Efforts Between the Organization and Employees: Impact Mechanism of a High-Commitment Human Resource System on Proactive Customer Service Performance. [PDF]

Behav Sci (Basel)
Zang D, Lyu B.
europepmc   +1 more source

ESG Assurance and Dividends: Evidence From 18 Countries in Africa

Business Strategy and the Environment, EarlyView.
ABSTRACT This study examines the impact of environmental, social and governance (ESG) assurance on a firm's dividend payout policies within the unique African context. Using a staggered difference‐in‐differences (DiD) model, this study examines how voluntary third‐party assurance of ESG reports influences firms' dividend payout policies compared to ...
Samuel Karanja Kogi, June Cao
wiley   +1 more source