Exploring online customer experience : website features, customer activities and repurchase intentions [PDF]
The purpose of this research is to provide a better understanding of customer experience as to how it could be used to contribute to experience-based design in the context of online retail services.
Kong, Xiangyu
core
Can small language models handle context-summarized multi-turn customer-service QA? A synthetic data-driven comparative evaluation. [PDF]
Front Artif IntellCooray L +2 more
europepmc +1 more source
Insomnia, excessive daytime sleepiness, anxiety, depression and socioeconomic status among customer service employees in Canada. [PDF]
Sleep Sci, 2020 Etindele-Sosso FA.
europepmc +1 more source
Digital Transformation for Eco‐Innovation: Evidence From Agriculture 4.0 Adoption in Wine Firms
Business Strategy and the Environment, EarlyView.ABSTRACT Firms face a fundamental strategic dilemma: how to align digital transformation with environmental sustainability while maintaining competitive advantage. Drawing on the eco‐innovation and green business strategy literature, this paper investigates how Agriculture 4.0 technologies act as enablers of sustainability strategies.
Alessandro Muscio +2 more
wiley +1 more source
CONSTITUENT DIMENSIONS OF CUSTOMER SATISFACTION: A STUDY OF NATIONALISED AND PRIVATE BANKS [PDF]
Satisfaction of the customers is invaluable asset for the modern organizations, providing unmatched competitive edge. It helps in building long-term relationship as well as brand equity. The best approach to customer retention is to deliver high level of
Jitendra Kumar Mishra,
core
Building user trust in AI chatbots for customer service through human-like cues and perceived reliability. [PDF]
Sci RepWang S, Fatima N, Shahbaz M, Asif M.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The transition to a circular economy (CE) remains hindered by the lack of practical strategies that simultaneously secure competitiveness and deliver sustainability outcomes for manufacturing organisations. While circular design is often cited as a cornerstone of CE, its concrete role in driving competitive advantage and organisational ...
Shamaila Ishaq +3 more
wiley +1 more source
Positive emotional cues at work: how customer empowering behavior promotes proactive customer service via psychological safety. [PDF]
Front PsycholChen W, Yao K, Fan Z.
europepmc +1 more source
Harnessing Generative AI for Sustainable Supply Chains: Lean, Circular and Green Perspectives
Business Strategy and the Environment, EarlyView.ABSTRACT Generative artificial intelligence is playing a significant role in the transformation of digital ecosystems by reinventing the processes of content generation, process automation, product innovation and customer experience. At the same time that these technologies are becoming more integrated into routine operations, the focus has shifted to ...
Ashutosh Singh +3 more
wiley +1 more source
E-CRM emerges from the Internet and web technology to facilitate the implementation of CRM; it focuses on Internet or web-based interaction between banks and their customers.
Abdulfattah, Fatthwia
core