PROSEDUR MENANGANI KELUHAN NASABAH OLEH CUSTOMER SERVICE PADA PT. BANK RAKYAT INDONESIA (PERSERO) Tbk. UNIT SOEKARNO HATTA MALANG [PDF]
The task of a customer service person is to serve customers and fulfill customer desires according to the customer's requests. As the front guard, customer service is obliged to provide maximum service to customers.
Putra, Muhammad Taufik Enliana
core
Decentralizing access control system for data sharing in smart grid
Smart grid enhances the intelligence of the traditional power grid, which allows sharing varied data such as consumer, production, or energy with service consumers.
Kunpeng Liu, Chenfei Wang, Xiaotong Zhou
doaj +1 more source
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach [PDF]
© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration.
Al-Hajla, Ali +3 more
core +1 more source
Techniques for Providing Outstanding Customer Service
Providing exceptional customer service should be one of the primary goals for all academic libraries. However, with the day- to- day interruptions, librarians sometimes forget all about customer service.
Morrison, Dr. Ray L
core +4 more sources
Service validity and service reliability of search, experience and credence services: A scenario study [PDF]
The purpose of this research is to add to our understanding of the antecedents of customer satisfaction by examining the effects of service reliability (Is the service “correctly” produced?) and service validity (Is the “correct” service produced?) of ...
Galetzka, Mirjam +2 more
core +2 more sources
Domain word recognition enhancement method in speech recognition
Aiming at the problem that the national network customer telephone voice recognition has poor recognition of core words in specific fields, this paper proposes a method based on HCLG domain weight enhancement and domain word correction, which can add ...
Yang Wei, Zhang Caijun, Ma Yongbo
doaj +1 more source
Research on Evaluation Standard of Civil Aircraft Proposal Master Minimum Equipment List Validation
According to the requirements of AC-91-037,the item is considered to be approved by the Flight Operations Evaluation Board(FOEB)only after the proposal master minimum equipment list(PMMEL)item is validated and passed the evaluation of FOEB.In order to ...
YIN Chuxiong, GU Zhiwu, XUE Xiaofeng
doaj +1 more source
Research on Comparison of Different Algorithms in Diagnosing Faults of Aircraft Engines
For the aircraft, the engine is its core component. Once the engine fails, the flight safety will be seriously affected; therefore, it is necessary to diagnose the failure in time.
Liao Li
doaj +1 more source
PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI (Studi Kasus Pada Pelanggan toko online Pulvar.id di Shopee) [PDF]
Pulvar.id Online Store focuses on instant beverage powder which is suitable for various types of drinks. Shopee and Pulvar.id online shop match because Shopee E-Commerce is here to connect buyers and sellers, besides that there are many benefits for ...
Adri, Yudha Eka Putra
core
Evaluation Method of Aeroengine Operation Reliability
Reliability evaluation during aero-engine operation is one of the key issues in the field of reliability evaluation of aero-engine,and the reasonable evaluation method can improve the reliability analysis efficiency and accuracy,therefore a method to ...
MA Hongliang +3 more
doaj +1 more source

