Results 11 to 20 of about 189,640 (307)
Nowoczesne Systemy Zarządzania, 2022 The article presents problem of customer service excellence as apart of management process. By given overview of Customer Service Excellence and management process definitions the work provides methodology of study based on digital Deloitte Report from ...
Norbert Kawęcki
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Customer-to-Customer Interactions in Service
, 2022 Peer ...
Heinonen, Kristina, Nicholls, Richard
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Social layers of customer-to-customer value co-creation [PDF]
, 2013 Purpose – Approached from the Customer-Dominant [C-D] logic perspective, this paper aims to extend current value co-creation discussions by providing conceptual insights into co-creation within customers’ social sphere.
Rihova, Ivana +8 more
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Customer roles in service supply chains and opportunities for innovation [PDF]
, 2012 This article conceptualizes service supply chains according to the Unified Service Theory, which defines services as bidirectional supply chains that have customers both providing resources to and receiving resources from service providers.
Martin Spring +3 more
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SSRN Electronic Journal, 2018 Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment Differentiating customer service is achieved by adopting different standards according to the following criteria: availability of assortment varieties and quantities in percentage of orders placed ...
TARZİEV, Venelin +2 more
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Domain word recognition enhancement method in speech recognition
Dianzi Jishu Yingyong, 2019 Aiming at the problem that the national network customer telephone voice recognition has poor recognition of core words in specific fields, this paper proposes a method based on HCLG domain weight enhancement and domain word correction, which can add ...
Yang Wei, Zhang Caijun, Ma Yongbo
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Research on Evaluation Standard of Civil Aircraft Proposal Master Minimum Equipment List Validation
Hangkong gongcheng jinzhan, 2021 According to the requirements of AC-91-037,the item is considered to be approved by the Flight Operations Evaluation Board(FOEB)only after the proposal master minimum equipment list(PMMEL)item is validated and passed the evaluation of FOEB.In order to ...
YIN Chuxiong, GU Zhiwu, XUE Xiaofeng
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Research on Comparison of Different Algorithms in Diagnosing Faults of Aircraft Engines
Journal of Aerospace Technology and Management, 2021 For the aircraft, the engine is its core component. Once the engine fails, the flight safety will be seriously affected; therefore, it is necessary to diagnose the failure in time.
Liao Li
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A fairness-aware framework for value sharing in local electricity markets using graph and sequence learning with multi-agent reinforcement [PDF]
PeerJ Computer ScienceThe evolution of Local Electricity Markets (LEMs) is being driven by the integration of distributed energy resources (DERs) and peer-to-peer (P2P) energy trading. This underscores the need for practical, equitable value-allocation frameworks.
Mei Huang +5 more
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Towards a Better Measure of Customer Experience [PDF]
, 2013 Defining and improving customer experience is a growing priority for market research because experience is replacing quality as the competitive battleground for marketing.
Maklan, Stan, Klaus, P
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