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To Customize or Not to Customize - Is That the Question?
13th International Conference on Automotive User Interfaces and Interactive Vehicular Applications, 2021As automated vehicles become more prevalent, designing interfaces that best fit all users, especially ones in minority populations, is a pressing but difficult goal. System-driven adaptation is a commonly used approach as it is easier and created by experts but, has innate flaws.
Sidney T. Scott-Sharoni +5 more
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Customer-to-Customer Interactions in Service
2022Peer ...
Heinonen, Kristina, Nicholls, Richard
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The Voice of Customers in Customization
SSRN Electronic Journal, 2021Recent years have seen a growth in customized products and services. As a prerequisite for customization, private information on individual customers’ quality preferences needs to be uncovered. Sellers can listen to customers about their stated or self-reported preferences through direct communication (e.g., conversation, survey).
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Customers helping customers: payoffs for linking customers
Journal of Services Marketing, 2014Purpose– This paper aims to examine the relationship between customer networks and intercustomer social support, through the theoretical lens of service dominant logic (SDL). Co-creation and objective performance objectives are analyzed to understand the differential impact of instrumental and social/emotional intercustomer support on performance ...
Steven J. Skinner +2 more
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On Architecture — Learning Architecture, 2020
A hard structured, preplanned and well organized approach to teaching is a backbone of educational excellence, an incredibly efficient and resource saving behaviour. Rigorous preparations and linear instructions make skill transfer easy. Evaluation is based on quantitative criteria, feedback is clear, grades are fair, overall in-class anxiety level ...
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A hard structured, preplanned and well organized approach to teaching is a backbone of educational excellence, an incredibly efficient and resource saving behaviour. Rigorous preparations and linear instructions make skill transfer easy. Evaluation is based on quantitative criteria, feedback is clear, grades are fair, overall in-class anxiety level ...
openaire +1 more source
Customer-to-customer interactions on customer citizenship behavior
Service Business, 2016This study examines how both positive and negative customer-to-customer interactions (CCIs) simultaneously influence customer citizenship behavior. Specifically, we posit that (1) positive CCI and dysfunctional customer behavior (negative CCI) influence customers’ affection with service, (2) customers’ affection with service leads to positive customer ...
Jin Ho Jung, Jay Jaewon Yoo
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International Game Theory Review, 2020
We analyze the effect of customizing a product on the ability of firms to tacitly collude on prices. Following [Bar-Isaac et al. [2014] Targeted product design: Locating inside the Salop circle, Mimeo], we allow firms to be located inside the circle in the Salop model [Salop, S. [1979] Monopolistic competition with outside goods, Bell J. Econ., 10(1),
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We analyze the effect of customizing a product on the ability of firms to tacitly collude on prices. Following [Bar-Isaac et al. [2014] Targeted product design: Locating inside the Salop circle, Mimeo], we allow firms to be located inside the circle in the Salop model [Salop, S. [1979] Monopolistic competition with outside goods, Bell J. Econ., 10(1),
openaire +1 more source