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On Architecture — Learning Architecture, 2020
A hard structured, preplanned and well organized approach to teaching is a backbone of educational excellence, an incredibly efficient and resource saving behaviour. Rigorous preparations and linear instructions make skill transfer easy. Evaluation is based on quantitative criteria, feedback is clear, grades are fair, overall in-class anxiety level ...
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A hard structured, preplanned and well organized approach to teaching is a backbone of educational excellence, an incredibly efficient and resource saving behaviour. Rigorous preparations and linear instructions make skill transfer easy. Evaluation is based on quantitative criteria, feedback is clear, grades are fair, overall in-class anxiety level ...
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Customer First: Understanding Customers
2020Customers play a critical role in all businesses, but for services, and the scientific understanding of service businesses, customers are especially important. In this chapter, the service encounter is considered from the perspective of customers including a focus on: ‘what creates customer satisfaction?’ and ‘what do customers want, and why?’ To ...
John R. Bryson +3 more
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Customization — Customer Relationship Marketing
2003In the 1990s, the focus on direct customer relationships triggered a paradigm shift in marketing. By now, many companies view the development and cultivation of long-term and profitable relationships with loyal customers as the most important objective of marketing.
Gerald Corbae +2 more
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Customer-to-Customer Interactions in Service
2022Peer ...
Heinonen, Kristina, Nicholls, Richard
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International Journal of Health Care Quality Assurance, 2006
PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
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PurposeThis paper seeks to present an analysis of the literature examining objective information concerning the subject of customer service, as it applies to the current medical practice. Hopefully, this information will be synthesized to generate a cogent approach to correlate customer service with quality.Design/methodology/approachArticles were ...
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Managing Service Quality: An International Journal, 1992
Discusses the Total Quality culture of Harvester restaurants, concentrating on training to achieve the company′s mission of delivering a high quality service to its guests. Outlines the importance of teamwork in the programme, and provides a case study of the executive team, showing how the system works in practice.
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Discusses the Total Quality culture of Harvester restaurants, concentrating on training to achieve the company′s mission of delivering a high quality service to its guests. Outlines the importance of teamwork in the programme, and provides a case study of the executive team, showing how the system works in practice.
openaire +1 more source
Customer-to-customer interactions on customer citizenship behavior
Service Business, 2016This study examines how both positive and negative customer-to-customer interactions (CCIs) simultaneously influence customer citizenship behavior. Specifically, we posit that (1) positive CCI and dysfunctional customer behavior (negative CCI) influence customers’ affection with service, (2) customers’ affection with service leads to positive customer ...
Jin Ho Jung, Jay Jaewon Yoo
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British Dental Journal, 2003
Everyone who is in business knows that the most important thing one can achieve is attracting and retaining customers. Now, before the BDJ is bombarded with complaints about ivory-tower academics talking theoretically about something of which they have no experience, I need to tell you that I do have real, live practical experience of business.
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Everyone who is in business knows that the most important thing one can achieve is attracting and retaining customers. Now, before the BDJ is bombarded with complaints about ivory-tower academics talking theoretically about something of which they have no experience, I need to tell you that I do have real, live practical experience of business.
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Shouldn't Customers Control Customized Product Development?
Journal of Product Innovation Management, 2013Nowadays, customized product development (CPD) is increasingly prevalent in business‐to‐business settings, which has motivated manufacturers into development approaches wherein the customer plays an active role. When the customer is merely viewed as a passive receiver of the customized product, the manufacturer won't be able to truly empathize with the
Smets, L.P.M. +2 more
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CUSTOMS DUTIES. CUSTOMS TARIFF
“Perspectives of Business Law” Journal, 2013Romania Import Tariff is from 1 January 2007, the Common Customs Tariff of the European Union. Applicable in all EU Member States, it ensures the smtooh functioning of the European internal market. From 1 January 2007, as a member state of the European Union, Romania applies the EU Common Customs Tariff.
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