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Drivers and barriers affecting usage of e-Customs — A global survey with customs administrations using multivariate analysis techniques

Government Information Quarterly, 2013
Luca Urciuoli, Juha Hintsa
exaly

THE INFLUENCE OF CUSTOMER VALUE, CUSTOMER EXPERIENCE ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION

This research investigates the influence of customer value and customer experience on customer loyalty, with a specific focus on the mediating role of customer satisfaction. In an increasingly competitive market, understanding the dynamics of customer loyalty is essential for businesses aiming to enhance their market position.
Tumbel, Brillian +2 more
openaire +1 more source

Electronic customs innovation: An improvement of governmental infrastructures

Government Information Quarterly, 2009
Barbara Flügge, Roman Boutellier
exaly

ICT Implementation and Its Effect on Public Organizations: The Case of Digital Customs and Risk Management in Korea

Sustainability, 2020
Sung-Bou Kim, Dongwook Kim
exaly

Do Customs Trade Facilitation Programs Help Reduce Customs-Related Corruption?

International Journal of Public Administration, 2012
Bryane Michael
exaly

Modeling the Risks of the Global Customs Space

Journal of Risk and Financial Management, 2022
exaly

The Effects of Customer Equity on Customer Satisfaction and Customer Loyalty

The Academy of Customer Satisfaction Management, 2019
Yuwen Zhao, Dong Hyuk Jo
openaire +1 more source

The impact of risk management on revenue protection: an empirical evidence from Jordan customs

Transforming Government: People, Process and Policy, 2020
exaly