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THE CONCEPT OF THE METHODOLOGY FOR ASSESSING THE QUALITY OF CUSTOMS SERVICES IN THE CONDITIONS OF INTRODUCING A CLIENT-CENTRIC APPROACH

EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA, 2023
This article is devoted to the problem of assessing customs services quality. The author of the article conducted a search in order to develop indicators to assess customs services quality.
D. Romanova
semanticscholar   +1 more source

Customer-to-Customer Interactions in Service

2022
Peer ...
Heinonen, Kristina, Nicholls, Richard
openaire   +2 more sources

Typical Model of Customs Services in the Public Sector of the Economy

Вестник Российской таможенной академии, 2022
The article is devoted to the scientific and practical problem of building a typical model of services provided by customs authorities. Based on the results of the study, the problem of insufficient elaboration of the content of the concept of “customs ...
Sergey V. Kurihin
semanticscholar   +1 more source

Customer service

Proceedings of the 41st annual ACM SIGUCCS conference on User services, 2013
Technology changes on a more frequent basis than ever before, but what is often overlooked is how customer service demands are changing along with it. In Iowa, we've seen that, as the customers needs change, so does the expectation of support. In the not so distant past, we worked with customers who wanted us to "do it for them," however, the newer ...
Aslhey Weese, Dana Peiffer
  +4 more sources

Problems of Digital Transformation of Customs Services on Classification of Goods

Proceedings of the 2nd International Scientific Conference on Innovations in Digital Economy: SPBPU IDE-2020, 2020
The paper considers topical issues of digital transformation of the public sector of the Russian Federation. The study analyzes the practice of providing services by customs authorities.
G. Fedotova
semanticscholar   +1 more source

Conceptual provisions on improving the quality of customs services based on enhancing the business processes of end-to-end customs control over imported goods under digital traceability

National Interests Priorities and Security
Subject. The article discusses the development of management decision-making systems, optimization of activities of customs authorities. Objectives.
Faridun N. Valiev
semanticscholar   +1 more source

INFORMATION AND ANALYTICAL PLATFORM “CUSTOMS SERVICES” WITH ELEMENTS OF ARTIFICIAL INTELLIGENCE

EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA
The analysis of the current information system of customs administration is carried out. The concept of forming the information and analytical platform “Customs Services” with an integrated mobile application in the context of its development based on ...
Amir A. Nasibullin, V. Makrusev
semanticscholar   +1 more source

Against customer service

The Journal of Emergency Medicine, 1998
This essay examines the nature of service in medicine and the relationship between service and profit. "Customer service medicine" is identified with the interrelated views that 1) profit is or ought to be healthcare's fundamental concern and 2) the quality of medical service corresponds to the degree to which it produces a feeling of approval in ...
openaire   +2 more sources

Managing customer service

Veterinary Record, 2015
Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's ...
openaire   +2 more sources

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