Results 11 to 20 of about 24 (24)

An analytical Kano model for customer need analysis

Design Studies, 2009
Roger Jiao, Qianli Xu, Halimahtun M Khalid   +2 more
exaly  

Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis

Computers in Industry, 2017
Enrico Vezzetti, Maria Grazia Violante
exaly  

Typology of Kano models: a critical review of literature and proposition of a revised model

International Journal of Quality and Reliability Management, 2013
Sung Hyun Park, Arash Shahin, Jiju Antony   +2 more
exaly  

Quantification and integration of an improved Kano model into QFD based on multi-population adaptive genetic algorithm

Computers and Industrial Engineering, 2017
Wenyan Song, Lina He, Zhenyong Wu
exaly  

A new fuzzy concept approach for Kano’s model

Expert Systems With Applications, 2009
Yu-Cheng Lee
exaly  

Employee Satisfaction: Does Kano's Model Apply?

Total Quality Management and Business Excellence, 2004
Kurt Matzler, Matthias Fuchs
exaly  

Classifying customer requirements using Kano model and Kano map: the case of hospital services

International Journal of Productivity and Quality Management, 2017
Arash Shahin
exaly  

Classifying restaurant service quality attributes by using Kano model and IPA approach

Total Quality Management and Business Excellence, 2018
Tsu-Ming Yeh
exaly  

Towards the fine-tuning of a predictive Kano model for supporting product and service design

Total Quality Management and Business Excellence, 2015
Federico Rotini, Yuri Borgianni
exaly  

Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism

Journal of Hospitality Marketing and Management, 2013
Amy M Gregory
exaly