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Emotional labour and emotional exhaustion: Interpersonal and intrapersonal mechanisms
Work & Stress, 2007Abstract In some occupations, particularly in the service sector, dealing with patients or clients may require an employee to pretend to have emotions that they do not really have, or to actually experience required emotions. The regulation of emotion can be either automatic or controlled.
David Martínez-Iñigo +3 more
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Nurses’ emotions, emotion regulation and emotional exhaustion
International Journal of Organizational Analysis, 2019Purpose The purpose of this study is to investigate the relations between emotion regulation (reappraisal and suppression), discrete emotions and emotional exhaustion among nurses. Design/methodology/approach A cross-sectional design was used with 168 nurses in South Korea. Structural equation modeling and path analysis were conducted for analysis.
Mikyoung Lee, Keum-Seong Jang
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Emotional Intelligence, Emotional Exhaustion, And Job Performance
Social Behavior and Personality: an international journal, 2011In this paper we examined how emotional intelligence (EI) affects emotional exhaustion (burnout) resulting from emotional labor, and how emotional exhaustion influences an individual's job performance in terms of organizational commitment and job satisfaction.
Tae Won Moon, Won-Moo Hur
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Experience, Emotion, and Exhaustion: How Unionization Influences Emotional Labor
Review of Public Personnel Administration, 2022While HRM scholars have built a rich body of knowledge regarding emotional labor (EL), we know comparatively less about the social origins of EL components and individual outcomes in government work contexts. To address this gap, we employ conservation of resources theory to examine how one prominent social institution within government organizations,
Randall S. Davis +3 more
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Emotion work and emotional exhaustion in teachers: the job and individual perspective
Educational Studies, 2012Teaching requires much emotion work which takes its toll on teachers. Emotion work is usually studied from one of two perspectives, a job or an individual perspective. In this study, we assessed the relative importance of these two perspectives in predicting emotional exhaustion.
Näring, Gérard +2 more
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Emotional exhaustion and turnover intention
Development and Learning in Organizations: An International Journal, 2022Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.
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Emotional Exhaustion Among Teachers
2023The purpose of the researcher was to investigate burnout in teachers of public and private or parochial schools. The independent variables were: (1) type of school, (2) gender, (3) total years of teaching experience, and (4) grade level assignment.
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Emotional job demands and emotional exhaustion in teachers
Educational Psychology, 2014Teaching entails many demands of an emotional and interpersonal kind. For the current study, emotional job demands were conceptualised as comprising three components: exposure to emotionally demanding situations, emotional labour (use of deep and surface acting) and work focused on the emotional well-being of others. Both emotional job demands and ‘non-
Tuxford, Linda M, Bradley, Graham L
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Affectivity, Emotional Labor, Emotional Exhaustion, and Emotional Intelligence in Coaching
Journal of Applied Sport Psychology, 2015This study investigated the relationship among affectivity, emotional labor strategies, and emotional exhaustion, and the moderating effect of emotional intelligence in that relationship. There were 430 NCAA Division I coaches who completed questionnaires measuring affectivity, the forms of emotional labor, emotional exhaustion, and emotional ...
Ye Hoon Lee, Packianathan Chelladurai
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Emotional Intelligence, Emotional Labor, and Emotional Exhaustion among Korean Fitness Employees
Journal of Global Sport Management, 2017ABSTRACTThe purpose of this study was to examine the relationships among emotional intelligence, two forms of emotional labor (i.e. surface acting and deep acting), and emotional exhaustion among Korean fitness employees. A total of 217 participants completed the questionnaires measuring their level of emotional intelligence, surface acting, deep ...
Ye Hoon Lee, Boyun Woo
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