Results 201 to 210 of about 58,828 (249)

Experiencing, Regulating, and Expressing Emotions: Gendered and Agentic Pathways of Emotional Labor in Human Services. [PDF]

Behav Sci (Basel)
Wang Y, Xu S, Zheng G.
europepmc   +1 more source

Correction: Novice teachers' emotional labor: a study of volunteer Chinese teachers in African Confucius Institutes. [PDF]

Front Psychol
Wu M, Yan W.
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Mobilization through Emotional Labor: Emotional Labor as a Tool of Competition

Mobilization through Emotional Labor: Emotional Labor as a Tool of Competition
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Documenting a labor of love: emotional labor as academic labor

Review of Communication, 2018
ABSTRACTNeoliberal practices embedded in academia have transformed the university into a service industry. Through this lens, this review documents the current exploration of emotional labor in academia, specifically in communication studies. While a paucity of literature on this topic exists, I explore how a neoliberal agenda creates an expectation ...
Brandi Lawless
exaly   +2 more sources

Emotional Labor and Organized Emotional Care

Work and Occupations, 2006
Based on qualitative comparison of three nursing home facilities, the idea of organized emotional care is proposed as a complement to the concept of emotional labor for understanding care work. It is argued that emotional labor and organized emotional care are distinguished primarily by the presence or absence of organizational feeling rules and ...
exaly   +2 more sources

Laboring lesbians: Queering emotional labor

Journal of Lesbian Studies, 2019
Through an ethnographic examination of the everyday lives of lesbians working in gas stations, this article highlights the ways in which sexuality matters within the workplace. One of the unique aspects of the service economy is the position of the body at the center of the market transaction.
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Emotional Labor

The Missouri Review
In post-industrial economies, service-based jobs now outnumber manufacturing jobs. Analyzing these changes critically, Arlie Hochschild developed the term 'emotional labor' to refer to the new forms of labor expected in the service sector. She saw the emotional constraints that commercial interests place on workers as part of capitalism's increasing ...
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Emotional Labor and Well-being

2023
Student affairs work often requires the regular negotiation between felt and displayed emotions. Consider the residential life professional who attends an early morning meeting with only a few hours of sleep after responding to a student crisis. Although they may feel tired, drained, and irritable, they must project an attitude of caring, concern, and ...
Lynch, R. Jason, Klima, Kerry L. B.
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Emotional Labor Since

The ANNALS of the American Academy of Political and Social Science, 1999
The phrase "emotional labor" was coined by sociologist Arlie Hochschild in 1983 in her classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice contact, especially in service work.
R. J. STEINBERG, D. M. FIGART
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Emotional Intelligence as a Moderator of Affectivity/Emotional Labor and Emotional Labor/Psychological Distress Relationships

Psychological Studies, 2011
Emotional labor refers to effort, planning, and control required to display organizationally desired emotions during interpersonal transactions and performed by individuals either through deep acting or surface acting. Deep acting refers to the modification of inner feeling in order to express the organizationally desired emotions, whereas surface ...
Karim, Jahanvash, Weisz, Robert
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