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Management Communication Quarterly, 2000
Although both scholars and practitioners continue to privilege the “rational” aspects of organization, this article demonstrates the centrality of emotion in the organizing process. The case study method combines observation at a 911 center, interviews with dispatchers, and analysis of selected calls. Departing from most treatments of emotional labor,
Sherianne Shuler +1 more
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Although both scholars and practitioners continue to privilege the “rational” aspects of organization, this article demonstrates the centrality of emotion in the organizing process. The case study method combines observation at a 911 center, interviews with dispatchers, and analysis of selected calls. Departing from most treatments of emotional labor,
Sherianne Shuler +1 more
openaire +1 more source
Managing Emotions: Emotional Labor or Emotional Enrichment [PDF]
, 2015 Concept of ‘emotional labor’ has undergone many transformations since Hochschild (1983) described it. Researchers have broadened its scope by including emotion management by professionals in different roles, exploring its positive or beneficial aspects, and studying the contingency factors influencing the process of emotion management. In this paper we
Chandwani, Rajesh, Sharma, Dheeraj
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Journal of Managerial Psychology, 2008
PurposeThis paper seeks to argue that leaders perform emotional labor whenever they display emotions in an attempt to influence their subordinates' moods and motivations.Design/methodology/approachThis is a conceptual paper that integrates the literature on leadership with the research on emotional labor.FindingsThis paper develops 15 propositions that
Ronald H. Humphrey +2 more
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PurposeThis paper seeks to argue that leaders perform emotional labor whenever they display emotions in an attempt to influence their subordinates' moods and motivations.Design/methodology/approachThis is a conceptual paper that integrates the literature on leadership with the research on emotional labor.FindingsThis paper develops 15 propositions that
Ronald H. Humphrey +2 more
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Emotional Labor and Organized Emotional Care
Work and Occupations, 2006Based on qualitative comparison of three nursing home facilities, the idea of organized emotional care is proposed as a complement to the concept of emotional labor for understanding care work. It is argued that emotional labor and organized emotional care are distinguished primarily by the presence or absence of organizational feeling rules and ...
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Emotional Labor Among Paralegals
The ANNALS of the American Academy of Political and Social Science, 1999Despite the invisibility of emotional labor among paralegals, this dimension of work has significant consequences for the reproduction of the labor process in the large bureaucratic firm and for the psychological well-being of paralegals. These legal workers function to support and maintain the emotional stability of the lawyers for whom they work ...
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Emotional Labor, Emotional Exhaustion, and Burnout
2017This chapter explicitly articulates and explores the chain reaction that occurs starting with emotional labor through emotional exhaustion and into burnout. It examines the interrelationships of these concepts with the end view of burnout firmly in mind.
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