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Effectiveness of Mindfulness-Based Interventions for Fear of Childbirth Among Pregnant Women Planned for Normal Birth: A Systematic Review and Meta-Analysis. [PDF]
Worldviews Evid Based NursWang R, Wang Y, Huang Y, Chow KM.
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Families' Perception of Cognitive and Emotional Support From Healthcare Professionals Across the Maternal and Newborn Care Continuum. [PDF]
Nurs Crit CareSchuler C +6 more
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Management and Labour Studies, 2013
This study examines the emotional labour performed by employees in customer service roles working in the hospitality industry. The research investigates one of the consequences of performing emotional labour, namely, emotional exhaustion, and attempts to determine how self-monitoring and co-worker support can moderate the relationship between the ...
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This study examines the emotional labour performed by employees in customer service roles working in the hospitality industry. The research investigates one of the consequences of performing emotional labour, namely, emotional exhaustion, and attempts to determine how self-monitoring and co-worker support can moderate the relationship between the ...
openaire +2 more sources
Global Business Review, 2008
A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. These include reorienting self, balancing expectations, neutralizing stress and humouring irate customers. The findings further our
D'Cruz, Premilla, Noronha, Ernesto
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A qualitative study undertaken in Bangalore and Mumbai, India, on subjective work experiences of call centre agents, uncovered four major themes addressing agents’ perceptions of and responses to emotional labour demands. These include reorienting self, balancing expectations, neutralizing stress and humouring irate customers. The findings further our
D'Cruz, Premilla, Noronha, Ernesto
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2017
Over the last ten years or so interest in the body and emotions within sociology and organisation studies has increased dramatically. With respect to the body, this development has largely been an outcrop of a cultural studies literature (Featherstone et al., 1991), the influence of anthropological studies (Mauss, 1979), the impact of Michel Foucault ...
Knights, David, Thanem, Torkild
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Over the last ten years or so interest in the body and emotions within sociology and organisation studies has increased dramatically. With respect to the body, this development has largely been an outcrop of a cultural studies literature (Featherstone et al., 1991), the influence of anthropological studies (Mauss, 1979), the impact of Michel Foucault ...
Knights, David, Thanem, Torkild
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2011
As Chapter 12 explains, the extent to which traditional stereotypes of men’s emotional inarticulacy hold true within contemporary Western societies has been a focus for debate rather than a matter of consensus. This chapter brings an empirical perspective to bear on this question through three occupationally located case study examples of feelings ...
Victoria Robinson, Jenny Hockey
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As Chapter 12 explains, the extent to which traditional stereotypes of men’s emotional inarticulacy hold true within contemporary Western societies has been a focus for debate rather than a matter of consensus. This chapter brings an empirical perspective to bear on this question through three occupationally located case study examples of feelings ...
Victoria Robinson, Jenny Hockey
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Emotional Labour in Publishing
Logos, 2022Abstract Emotional labour has been widely recognized in a variety of industries, but not yet in publishing. By examining 126 survey responses from current or former publishing employees, this study identifies the primary forms of emotional labour present in the publishing industry, and how these vary between employees. Also examined
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The Emotional Labour of Barristers: An Exploration of Emotional Labour By Status Professionals
Journal of Management Studies, 2002Recent research has confirmed the study of emotion as an important organizational concept in its own right. Central to this claim is the growing body of research into the causes, content and consequences of emotional labour. However, despite a plethora of studies into the emotional labour of front‐line staff, to date, professional groupings have been ...
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2020
Policing is a complex and varied profession that requires officers to express a whole range of emotions depending on the context. They are expected to be both ‘nicer than nice’ and ‘tougher than tough’. The emotional labour required to perform the policing role can contribute to
Alex Black, Karen Lumsden
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Policing is a complex and varied profession that requires officers to express a whole range of emotions depending on the context. They are expected to be both ‘nicer than nice’ and ‘tougher than tough’. The emotional labour required to perform the policing role can contribute to
Alex Black, Karen Lumsden
openaire +1 more source