The Effect of Surface Acting on Job Stress and Cognitive Weariness Among Healthcare Workers During the COVID-19 Pandemic: Exploring the Role of Sense of Community [PDF]
Frontiers in Psychology, 2022 Surface acting (SA) is a heavy emotional and cognitive task practiced by nurses, which has negative consequences on their wellbeing. The shortage of nurses along with the occurrence of the COVID-19 pandemic has worsened the situation.
Arman Sousan +2 more
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Surface Acting or Deep Acting, Who Need More Effortful? A Study on Emotional Labor Using Functional Near-Infrared Spectroscopy [PDF]
Frontiers in Human Neuroscience, 2019 Emotional labor is characterized by two main regulation strategies: surface acting and deep acting. However, which strategy consumes more energy? To explore this, we used functional near-infrared spectroscopy (fNIRS) to measure changes in hemoglobin ...
Yongbiao Lu +6 more
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Collegial surface acting emotional labour, burnout and intention to leave in novice and pre‐retirement nurses in the United Kingdom: A cross‐sectional study [PDF]
Nursing Open, 2021 Aim To investigate the relationship between surface and deep acting in nurses' patient‐focused and collegial emotional labour, with emotional exhaustion, depersonalization and personal accomplishment and intention to leave.
Catherine Theodosius +3 more
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Explaining the negative effects of workplace incivility on family lives: a moderated mediation model of surface acting and resource-providing variables [PDF]
Frontiers in PsychologyThe effects of workplace incivility have been understudied in educational settings. To expand incivility research to educational professions, the present research investigates whether, how, and when workplace incivility deriving from different sources ...
Yuanbo Gu, Cuiping Wang, Jinhua Ma
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The impact of surface acting and mindfulness on preschool teachers' burnout: the roles of emotional empathy and perceived organizational support [PDF]
Frontiers in PsychologyIntroductionPreschool teachers face significant occupational stress and emotional burdens, with burnout rates as high as 53.2% in China. Grounded in the Job Demands-Resources (JD-R) model and emotional labor theory, this study examines the interplay ...
Yuanqing He +5 more
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Kindergarten teachers’ emotional intelligence and surface acting: the chain mediating effects of self-efficacy and work engagement [PDF]
Frontiers in PsychologyBackgroundEmotional labor, distinct from physical and mental labor, has gained significant attention in contemporary organizational psychology research. As a strategy for performing emotional labor, surface acting refers to the process of faking emotions
Shucun Sun, Zhonglian Yan, Caixia Sun
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Surface Acting, Emotional Exhaustion, and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges [PDF]
Frontiers in Psychology, 2018 Using the conservation of resources theory and social exchange theory as our conceptual frameworks, the current study examined how employee surface acting relates to their sabotage to customers through the mediating role of emotional exhaustion and ...
Hui Zhang +4 more
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The impact of emotional labor on turnover intention: the mediating role of job burnout and the moderating role of perceived organizational support [PDF]
Frontiers in PsychologyThe global shift toward a service–oriented economy has made emotional labor an inevitable occupational demand, yet its impact on frontline bank employees' occupational health remains underexplored.
Jingya An +3 more
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Exploring the Relationship between Surface Acting, Job Stress, and Emotional Exhaustion in Health Professionals: The Moderating Role of LMX [PDF]
Behavioral SciencesRapid organizational changes due to technological advancements, high-efficiency expectations, and uncertainties, particularly in healthcare, have led to a global stress epidemic among em-ployees.
Ibrahim Yikilmaz +4 more
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Emotional labour: The effects of genuine acting on employee performance in the service industry
SA Journal of Human Resource Management, 2022 Orientation: Customers’ perceptions of service quality are influenced by the emotions exhibited by service personnel in service contacts. Hence, organisations expect service employees to portray emotions that that are desired by the employer, in addition
Nomonde F. Ngcobo +2 more
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