The effects of workplace friendship network centrality on deep acting [PDF]
Frontiers in Psychology, 2023 We integrated social network theory with conservation of resource theory to predict that workplace friendship network centrality provides service employees with critical psychological resources that foster deep acting: positive affect and positive self ...
Na Yoon Kim, Hongseok Oh
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How Service Employees’ Mindfulness Links to Task Performance through Psychological Resilience, Deep Acting, and Customer-Oriented Behavior [PDF]
Behavioral Sciences, 2023 This study investigates the specific pathways through which mindfulness influences task performance, focusing on the sequential mediating roles of psychological resilience, customer-oriented behavior, and deep acting. Structural equation modeling is used
Jeong Sik Kim, Hyun Jung Park
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Surface Acting or Deep Acting, Who Need More Effortful? A Study on Emotional Labor Using Functional Near-Infrared Spectroscopy [PDF]
Frontiers in Human Neuroscience, 2019 Emotional labor is characterized by two main regulation strategies: surface acting and deep acting. However, which strategy consumes more energy? To explore this, we used functional near-infrared spectroscopy (fNIRS) to measure changes in hemoglobin ...
Yongbiao Lu +6 more
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Is Deep Acting Prevalent in Socially Responsible Companies? The Effects of CSR Perception on Emotional Labor Strategies [PDF]
Frontiers in Psychology, 2019 This study examines the relationship between corporate social responsibility (CSR) perception and emotional labor strategies, and the effects of the interaction between CSR perception and moral identification on emotional labor strategies via affective ...
Se Hyung Oh, Yein Hwang, Hwayoung Kim
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Impact of surface acting and deep acting techniques on teachers’ organizational commitment [PDF]
PSU Research Review, 2020 Purpose – This paper aims to examine the relationship between surface acting (SA), deep acting (DA) and organizational commitment (OC). Design/methodology/approach – Guided by affective events theory, the study adapted emotional labour scale and three ...
Kazeem Olanrewaju Ogunsola +2 more
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The Role of Emotional Service Expectation Toward Perceived Quality and Satisfaction: Moderating Effects of Deep Acting and Surface Acting [PDF]
Frontiers in Psychology, 2019 A conceptual model articulating the nature of customer expectations and satisfaction over services was proposed with emotional factors. Five propositions about consumer emotional service expectations as a primary antecedent toward confirmation, perceived quality, and satisfaction were provided.
Jungkun Park, Hyowon Hyun
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Beyond surface acting: a mixed-methods investigation of an ACT-based intervention for promoting psychological flexibility and regulatory shift in hotel frontline emotional labor [PDF]
Frontiers in PsychiatryBackgroundFrontline hotel employees in Thailand’s Eastern Economic Corridor (EEC) routinely suppress authentic emotions to meet organizational display rules—a process known as surface acting—associated with burnout, emotional exhaustion, and diminished ...
Minnicha Yarosake +2 more
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“We Are One of the Most Depressed Professionals”: Nurses' Experiences of Psychological Hazards in A District Hospital [PDF]
Nursing OpenAim This study explored the occupational hazards faced by nurses in a district hospital in Ghana, analysed their psychological outcomes, and examined how emotional labour mediates nurses' behaviour in patient care.
Perpetual N. B. Kodom +2 more
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Surface vs. deep acting in EFL instruction: mediating and moderating roles of emotion regulation and intelligence in burnout [PDF]
Frontiers in PsychologyIntroductionTeaching English as a Foreign Language (EFL) is a profession characterized by high cognitive and emotional demands, leading to persistent challenges with teacher burnout (TB). While emotion regulation (ER) is known to protect against burnout,
Feng Zhang
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The mediating role of surface and deep acting and the moderating effect of occupational identity in workplace violence and sleep quality among psychiatric nurses: a cross-sectional study [PDF]
BMC NursingBackground Psychiatric nurses often encounter patients with mental health disorders and consequently experience prolonged periods of high stress, increased workload, and frequent incidents of workplace violence.
Ke Zhang +5 more
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