Results 11 to 20 of about 166,620 (240)

Examining the moderated mediation effects of deep acting, personal accomplishment, and transformational leadership [PDF]

BMC Nursing
Background The rapid aging of the population has intensified demand for long-term care services, while persistent turnover among home care workers (HCWs) undermines service quality and sustainability.
Tung-sheng Kuo
doaj   +2 more sources

The dual pathways of emotional labor in psychiatric nursing: the adaptive and maladaptive emotional strategies [PDF]

Frontiers in Psychiatry
BackgroundPsychiatric nurses engage in high levels of emotional labor, which can significantly influence their burnout and job performance. While prior research has linked emotional labor to burnout, the nuanced interplay between different emotional ...
Guoyong Huang, Yawen Zheng, Guanghui Shen, Haihong Wang, Lu Wang   +4 more
doaj   +2 more sources

Deep Acting and Surface Acting Scale (DASAS) – Adaptation of the metod and preliminary psychometric properties

Medycyna Pracy, 2015
Background: This article presents the results of the study on the Polish version of the revised Emotional Labor Scale (ELS), developed by Lee and Brotheridge.
Maria Finogenow, Monika Wróbel, Justyna Mróz   +2 more
doaj   +3 more sources

Meaningful work, pleasure in working, and the moderating effects of deep acting and COVID‐19 on nurses' work [PDF]

Nursing Forum, 2022
Giulia Sciotto
exaly   +2 more sources

Going beyond deep and surface acting: a bottom-up taxonomy of strategies used in response to emotional display rules

European Journal of Work and Organizational Psychology, 2023
Research on emotional labour has primarily focused on two emotional labour strategies that employees may use when confronted with organizational display rules: deep acting and surface acting. Initial evidence suggests that these two strategies do not fully cover the range of strategies that employees engage in when responding to display rules in ...
Philippe Verduyn, Merve Alabak, Elise K Kalokerinos   +2 more
exaly   +2 more sources

Investigating the relationship between emotional labor levels, job satisfaction, and burnout among nurse academicians: a structural equation modeling approach [PDF]

Frontiers in Psychology
BackgroundNurse academicians interact face-to-face with nursing students during the teaching process and with individuals, families, and other healthcare professionals in their practice. This study examined the relationship between emotional labor levels,
Nadiye Barış Eren, Leyla Dinç
doaj   +2 more sources

Differential effects of emotional labor strategies on university counselors’ job burnout: the dual role of psychological capital as a mediator and a moderator [PDF]

Frontiers in Psychology
BackgroundUniversity counselors are a high-risk group for job burnout, and how to alleviate their job burnout has become an increasingly urgent issue. Previous studies have paid less attention to the differential effects of emotional labor strategies on ...
Yunbo Song, Honglin Yang
doaj   +2 more sources

Analysis of the correlation between work stress and emotional labor in college counselors: the moderating effect of psychological resilience [PDF]

BMC Psychology
Background College counselors often endure significant work stress, which directly impacts their emotional labor. Although previous studies have described the association between work stress and emotional labor, the critical role of psychological ...
Tianlin Chen, Shijian Sun, Lan Luo, Yongfei Chen   +3 more
doaj   +2 more sources

The impact of emotional labor on the mental health of vocational college teachers in China: the mediating role of occupational identity and the moderating role of teacher-student relationships [PDF]

BMC Psychology
Using a sample of 912 vocational college teachers in China, this study empirically examines the impact of emotional labor, such as surface acting, expression of naturally felt emotion, and deep acting, on the mental health of Chinese vocational college ...
Mengyuan Sui, Mingxing Zhou, Yang Yang
doaj   +2 more sources

How Employees’ Emotional Labor Promotes Perceived Service Quality: A Dual-Pathway Model [PDF]

Behavioral Sciences
Although service firms recognize the significance of frontline employees’ emotional labor in enhancing perceived service quality and sustaining competitive advantage, the theoretical mechanisms underlying this relationship remain insufficiently ...
Pengfei Cheng, Xu Zhao
doaj   +2 more sources