Results 31 to 40 of about 166,620 (240)
The Effect of Hotel Employees’ Emotional Labour on Interpersonal Counterproductive Work Behaviours [PDF]
African Journal of Hospitality, Tourism and Leisure, 2023 This research aims to shed light on the effect of hotels’ employees' emotional labour with its three levels (surface acting, deep acting and genuine emotions) on interpersonal counterproductive work behaviours.
Mohamed R. I. Mohamed +6 more
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Dying Professions: Exploring Emotion Management among Doctors and Funeral Directors
The Journal for Undergraduate Ethnography, 2019 There are few more emotive experiences in life than death. Drawing on Arlie Hochschild’s concept of emotional labour, this article compares the emotional responsibilities of two groups of death professionals: doctors and funeral directors.
Molly Ryan
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Medycyna Pracy, 2017 Background: Nowadays more and more employees are required to perform emotional labor (EL) which means that they need to express emotions set by the organizational procedures, simultaneously masking the true feelings. Employees, while performing emotional
Agnieszka Springer, Karolina Oleksa
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Frontiers in Psychology, 2019 Despite the growing body of research on emotional labor, little has been known about the social consequences of emotional labor. Drawing on emotional dissonance theory, the authors investigate the relationship between the felt emotional dissonance and ...
Yun-na Park +3 more
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Emotion regulation and emotion work: Two sides of the same coin?
Frontiers in Psychology, 2012 This contribution links psychological models of emotion regulation to sociological accounts of emotion work to demonstrate the extent to which emotion regulation is systematically shaped by culture and society.
Christian evon Scheve
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Regulating Deep Fakes in the Artificial Intelligence Act
Applied Cybersecurity & Internet Governance, 2023 The Artificial Intelligence Act (AI Act) may be a milestone of regulating artificial intelligence by the European Union. Regulatory framework proposed by the European Commission has the potential to serve as a benchmark worldwide and strengthen the position of the EU as one of the main players of the technology market.
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A Deep-Language Mathematical Analysis of Gospels, Acts and Revelation [PDF]
Religions, 2019 The paper aims at casting some light on the interrelations among the Gospels, Acts and Revelation. We do not consider words ranking and their frequency of occurrence, as largely done in the literature, but we analyze, statistically, some mathematical aspects of the texts, which the authors were not conscious of.
Emilio Matricciani, Liberato De Caro
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DUYGULARIN YÖNETİLMESİNİN, İŞ TATMİNİ VE DUYGUSAL TÜKENMİŞLİK DÜZEYİ ÜZERİNE ETKİLERİ
Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2016 Duygusal emek, bireyin işini yaparken kendisinden beklenilen duyguları sergilemesidir. Gerçekte hissedilen duygular ve bireyden beklenilen duygular arasındaki çatışma ortaya duygusal uyumsuzluk, çıkmasına neden olmaktadır.
Esra Bulgurcu Gürel +1 more
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Berkala Ilmu Perpustakaan dan Informasi, 2019 Introduction. Strategies of Deep Acting and Surface Acting using Emotional Labor in library services have been conducted. The study aims to examine the effect of Emotional Labor on library user satisfaction mediated by Customer-Employee Rapport. Method.
Riska Amaliah +2 more
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Revisiting the Effect of Emotional Labor: A Multi-Level Investigation in Front-Line Service Teams
Frontiers in Psychology, 2020 The main purpose of this study is to consider individuals in teams and to reexamine how emotional labor affects the performance of front-line service team and team members through emotional exhaustion.
Xin Zhao +3 more
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