Results 281 to 290 of about 1,548,929 (297)

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

International Journal of Information Management, 2011
Yi-Shun Wang, Hsin-Hui Lin
exaly  

Is high recovery more effective than expected recovery in addressing service failure? — A moral judgment perspective

Journal of Business Research, 2018
Ke Ma, James Devlin
exaly  

Aftermath of Respiratory Failure: Recovery or Decline?*

Critical Care Medicine, 2018
Eliotte L, Hirshberg, Susan L, Bratton
openaire   +2 more sources

An exploration into the practice of online service failure and recovery strategies in the Balkans

Journal of Business Research, 2019
Yllka Azemi, Wilson Ozuem, Kerry E Howell   +2 more
exaly  

The role of customer affection and trust in loyalty rebuilding after service failure and recovery

Service Industries Journal, 2012
Suna La, Beomjoon Choi
exaly  

An analysis of the relationship between service failure, service recovery and loyalty for Low Cost Carrier travelers

Journal of Air Transport Management, 2015
P-F Chou Ba
exaly  

Co-creating service recovery after service failure: The role of brand equity

Journal of Business Research, 2017
Simon Hazée, Yves Van Vaerenbergh
exaly  

Recovery Voice and Satisfaction After Service Failure

Journal of Service Research, 2007
Melissa Guerrero Witt
exaly  

Gaining satisfaction: the role of brand equity orientation and failure type in service recovery

European Journal of Marketing, 2020
exaly  

A STORYTELLING PERSPECTIVE ON ONLINE CUSTOMER REVIEWS REPORTING SERVICE FAILURE AND RECOVERY

Journal of Travel and Tourism Marketing, 2009
Scott W Kelley
exaly