Results 301 to 310 of about 547,453 (314)

An exploration into the practice of online service failure and recovery strategies in the Balkans

Journal of Business Research, 2019
Yllka Azemi, Wilson Ozuem, Kerry E Howell   +2 more
exaly  

Aftermath of Respiratory Failure: Recovery or Decline?*

Critical Care Medicine, 2018
Eliotte L, Hirshberg, Susan L, Bratton
openaire   +2 more sources

The role of customer affection and trust in loyalty rebuilding after service failure and recovery

Service Industries Journal, 2012
Suna La, Beomjoon Choi
exaly  

An analysis of the relationship between service failure, service recovery and loyalty for Low Cost Carrier travelers

Journal of Air Transport Management, 2015
Pin-Fenn Chou
exaly  

Co-creating service recovery after service failure: The role of brand equity

Journal of Business Research, 2017
Simon Hazée, Yves Van Vaerenbergh
exaly  

Does successful recovery mitigate failure severity?

International Journal of Emerging Markets, 2013
M S Balaji
exaly  

CRITICAL INCIDENTS IN TOURISM: FAILURE, RECOVERY, CUSTOMER SWITCHING, AND WORD‐OF‐MOUTH BEHAVIORS

Journal of Travel and Tourism Marketing, 2009
Scott R Swanson, Maxwell K Hsu
exaly  

Recovery Voice and Satisfaction After Service Failure

Journal of Service Research, 2007
Kiran Karande, Vincent P Magnini, Leona Tam   +2 more
exaly  

A STORYTELLING PERSPECTIVE ON ONLINE CUSTOMER REVIEWS REPORTING SERVICE FAILURE AND RECOVERY

Journal of Travel and Tourism Marketing, 2009
Hulda G Black, Scott W Kelley
exaly  

Failure and Recovery:

openaire   +1 more source