Results 161 to 170 of about 2,178 (216)

Measuring Women’s Experiences with Maternity Services: Development of a Feedback Tool in Malawi

open access: yes
Gondwe MJ   +13 more
europepmc   +1 more source

The role of ombudsman: Resolving financial disputes in Malaysia

Conflict Resolution Quarterly, 2022
AbstractThe paper highlights the establishment of the Ombudsman for Financial Services (OFS) in Malaysia as a good alternative avenue for the equitable settlement of disputes regarding financial services. It has been operating since 2016. However, its accessibility to reach wider financial consumers is restricted due to its limited monetary ...
Nur Ezan Rahmat
exaly   +2 more sources

Ombudsman schemes in the United Kingdom's financial sector: The insurance ombudsman, the banking ombudsman, and the building societies ombudsman

Journal of Consumer Policy, 1994
The problems facing consumers in pursuing complaints against suppliers through the courts are well known and have given rise to the development of alternative strategies. This paper considers the development and use of one such strategy — the ombudsman — in dealing with the complaints of consumers against insurers, banks and building societies.
Philip Rawlings, Chris Willett
exaly   +2 more sources

Reforming the Role of the Financial Services Ombudsman

Liverpool Law Review, 2020
Although the recent reforms are highly beneficial for consumers, the ombudsman service has received little attention. The formal process of adjudication has been explored in much detail, but there are still gaps remain in understanding of models of informal justice systems in Europe. This is particularly relevant to the ombudsman services.
exaly   +2 more sources

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